Receptionist / Administration Assistant

Manchester University NHS Foundation Trust

An exciting opportunity for a receptionist/office clerk to provide support to the Child and Adolescent Mental Health Services (CAMHS) based at the Harrington Building has arisen.

We are looking for an enthusiastic, self-motivated, and well-organized individual to join our team in the role of receptionist/office clerk. To ensure patients receive the best care possible, we are looking for someone to bring a positive approach to our working environment.

Main Duties of the Job

Successful candidates must have experience working in a busy customer service-based role and excellent IT skills. A high standard of both written and verbal communication and a confident telephone manner will be essential. You will need to work flexibly and apply a methodical approach to a varying and busy workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team are required. A friendly and conscientious outlook is also necessary, as is the ability to liaise with all levels of staff and patients.

This role is full-time Monday - Friday, 37.5 hours, and is based at the Harrington Building, which is located next to the main entrance of the Royal Manchester Children's Hospital.

About Us

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn and is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health and social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals and community services from across Manchester, Trafford and beyond, we champion collaborative working and transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate, so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient and staff experience, operational effectiveness, and driving research and innovation through the introduction of Hive, our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre and Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job Responsibilities

To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description and Person Specification attachments under the Supporting Documents heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits, and outlines how we care for you as you care for others. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

We're looking forward to hearing from you!

Person Specification

Experience

• Proven/substantial experience of working in a reception/customer service role
• NHS/health-related administration experience

Other

• Ability to travel across MFT footprint

Qualifications

• GCSE Grade C or above in Maths and English or equivalent experience

Communication Skills

• Good verbal and written communication skills
• Ability to communicate with staff, children/young people, and their families in a polite and diplomatic manner
• Experience of liaising with more than one discipline

Personal Attributes

• Good timekeeping
• Ability to work well under pressure
• Ability and commitment to work as a member of a busy administration and multidisciplinary team
• Ability and willingness to undertake further training as required
• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Name

Manchester University NHS Foundation Trust