Receptionist-Acomb

NHS; York; On-site; GBP 40,000 - 60,000; Full time

Job description

Based at Acomb Garth Community Care Centre with the possibility of travelling between sites.

The role of the Receptionist is to support the Nimbuscare Team in the delivery of our services including GP Out of Hours and Community Diagnostics.

The postholder will be a friendly and welcoming first point of contact for our patients arriving for a face-to-face appointment.

You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience.

Experience in delivering a high standard of customer service is valued but full training for this role will be provided.

Main duties of the job

1. To act as the main point of contact for patients & visitors arriving.
2. Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
3. Respond to patient enquiries and signpost to appropriate healthcare professional.
4. Maintain and monitor the SystmOne practice appointments system.
5. Report and action facility issues and faults where required.
6. Where appropriate, escalate Health & Safety and facility issues.
7. To support the clinical teams working in our services with basic requests.
8. To manage the waiting room area whilst patients wait to be seen.
9. Interaction with patients to provide information, signposting, and advice.
10. To demonstrate a competent level of interpersonal skills.
11. Manage and prioritise own workload.
12. Ensure the clinical rooms are stocked where appropriate.
13. To support the Service Delivery Team with routine workload e.g. booking patients into clinics for other contracts / services.
14. Any other duties as directed.
15. Completion of administrative tasks as directed.

About us

Nimbuscare is one of the largest 'at scale' providers of primary care in the North of England, caring for more than 250,000 patients across our 11 Member GP Practices.

We work collaboratively across the York area delivering new, innovative, and sustainable health care services.

As leaders in local care, our goal is to work together across the health and care system to improve the health, wellbeing, and experience of our patients.

To learn more about Nimbuscare please visit our website at www.nimbuscare.co.uk.

In line with the General Data Protection Regulations (GDPR), Nimbuscare will use and hold your personal data for the intended purpose.

We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers.

Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.

Please note that there is no sponsorship available for this role, and we are unable to provide any advice about visas.

Person Specification

Experience

• Good written and verbal communication skills.
• Able to work well under pressure.
• Able to work as part of a team.
• Able to listen and empathise.
• Hard working and willing.

Other

• Ability to travel across various sites when required.

Qualifications

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above).
• 6 months minimum experience in a similar role.
• Experience in working with SystmOne.
• Able to use Microsoft Office Word, Excel and Outlook.
• Understand and observe strict confidentiality.
• Experience of working within the NHS or general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£7.55 to £12.21 an hour - National Minimum Wage according to age category.