Receptionist

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across their growing network of over 100 homes. They are passionate about creating meaningful experiences for their residents and team members, and believe in building a supportive and inspiring environment where employees feel valued and empowered every day.

Main duties of the job

As a Receptionist at Avery Healthcare, your focus will be to offer professional, high-quality customer service as the first point of contact within the home, as well as providing a range of administrative services. This will include answering the telephone, responding to enquiries, redirecting calls, and recording messages. You will also be responsible for completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager. Additionally, you will be expected to maintain the general tidiness of the reception area and liaise with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

Job responsibilities

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

Minimum Requirements

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.