Receptionist

Penske Automotive Group; Warwick; On-site; GBP 20,000 - 30,000; Full time

Job description

Job Overview

Summary/Objective
The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions

• Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner.
• Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers.
• Offers to take messages or send caller to voicemail according to caller preference and company policy when the person the caller is trying to reach is not available.
• Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that the visitor has arrived.
• Obtains and records demographic information about each customer, using dealership sales control system.
• Hands out brochures and other information to visitors to the dealership.
• Answers basic customer inquiries and refers more complex inquiries to the appropriate person.
• Greets customers in the service department during morning rush hour and obtains basic customer information.
• Serves as clerical and administrative back-up.
• Other duties as assigned.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Competencies

• Exceptional customer service skills.
• Ability to clearly answer the phone and use the intercom.
• Strong organization skills and ability to multi-task.
• Ability to remain positive and professional in stressful situations.
• Ability to read and comprehend instructions and information.
• Ability to listen to customers and determine how to assist them.
• Proficient with Microsoft applications.
• Time management skills and ability to prioritize.
• Excellent communication skills and works well in a team environment.
• Fast and accurate data entry skills.
• Ability to handle multiple calls at one time.
• Maintain professional appearance at all times.

Supervisory Responsibility
N/A

Work Environment/Physical Demands
Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.
This position will require the employee to alternate sitting, standing, and walking throughout the shift.
This position requires the ability to push, pull, stoop, kneel, reach, grasp.
This position involves repetitive motion--primarily typing.
This position requires the ability to talk and hear.

Position Type/Expected Hours of Work
Store Business Hours with ability to work nights, weekends, and holidays as required.

Required Education and Experience
High school diploma or equivalent.

Preferred Education and Experience
High School diploma or equivalent and one or more years experience answering calls in a high-volume setting.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License Safety Sensitive Position: No.

Dealership Name
BMW of Warwick

1515 Bald Hill Road, Warwick, Rhode Island 02886

Internal Job ID: Receptionist-712813