Receptionist

Job summary

• Are you an enthusiastic, self-motivated and dedicated receptionist?
• Are you able to multitask and deal with queries in an efficient and professional manner?

If you answered yes, we've got the perfect role for you!

We are looking for a part time receptionist, working on a Monday 12:30 - 17:00 at MCH House and Wednesday 8:30 - 16:30 at Walter Brice to join our friendly busy team.

As a receptionist, you will be the first point of contact for our clinics, welcoming patients, booking appointments, undertaking a variety of front desk activities, answering incoming calls, redirecting where necessary, franking post, and general admin duties. These roles will also involve some lone working once trained.

Main duties of the job

1. To provide standard administrative support to the team working collaboratively to achieve shared goals.
2. To ensure the service user is at the centre of everything you do, delivering quality and value.
3. Involvement with training new staff.
4. Use of the booking system (Emis/Rio/Swiftqueue) to manage the arrival of patients.

About us

So what else?

• This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you'll even have the opportunity to become an MCH shareholder.
• We encourage staff to get involved in exploring new ways of working and service development.
• We'll provide well-established in-service training, one-to-one supervision, and appraisals with regular support.
• You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work-life balance is. As a flexible working-friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

• Informal visits can be arranged on request.
• We will offer you the choice of two pension schemes; the NHS Pension scheme and the Scottish Widows group pension scheme.
• MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family, and their patients.

Date posted

14 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

813-141-0425-LB-A

Job locations

Walter Brice

Tilley Drive, Hoo

Rochester

ME3 9AE

Job description Job responsibilities

1. Communication and relationship skills

Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.

Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.

Deal with potentially complex, sensitive, or confidential enquiries from patients, staff, and the public.

2. Knowledge, training and experience

GCSE / O Levels or 1 year experience of office procedures / customer care

NVQ 2 in Business Administration / Customer Care or equivalent

RSA 2 or equivalent

ECDL or equivalent knowledge of IT applications.

3. Analytical and judgement skills

Make judgements involving facts / situations sometimes requiring analysis of information.

Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner e.g. telephone messages from staff / patients.

4. Planning and organisational skills

Organise and prioritise own day-to-day work, tasks or activities.

Schedule meetings / book meeting rooms.

Work flexibly to maintain cover within the service / organisation.

Produce and maintain effective systems to ensure the service operates efficiently.

5. Physical skills

Keyboard skills.

Working for periods of time on a computer.

Managing post and franking mail.

Putting stock away and receiving stock items.

6. Responsibility for patient / client care

Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means.

Consistently treats others with courtesy and respect.

7. Responsibility for policy and service development implementation

Responsible for ensuring that organisational policies and procedures (including amendments and updates) are adhered to and implemented in own area of work.

8. Responsibilities for financial and physical resources

Manage stock / office stationery.

May be required to handle petty cash and patient valuables.

May be required to issue / take responsibility for equipment used by self and others.

9. Responsibilities for human resources (HR)

Act as a buddy demonstrating own area of work to new or less experienced employees such as apprentices or volunteers.

10. Responsibilities for information resources

Accurately enter data / process information utilising appropriate IT systems.

Occasional note taking may be required.

Management of information either electronic or paper-based.

11. Responsibilities for research and development (R&D)

Will be required to undertake surveys and audits when requested in own area of work.

12. Freedom to act

Plan and organise own workload without direct supervision, reporting regularly to the line manager on key tasks and guided by defined policies and procedures.

13. Physical effort

Areas of the role which may require physical effort either as a sustained or sudden requirement. The frequency should also be given, ie as an occasional or on-going requirement.

14. Mental effort

Areas of the role which require mental effort including the nature, level, frequency and duration of the mental effort required.

15. Emotional effort

Areas of the role which require emotional effort and the nature, level, frequency and duration demands of the emotional effort required.

16. Working conditions

The nature, level, frequency and duration of demands arising from inevitably adverse environmental conditions (eg inclement weather, extreme heat/cold, smells, noise and fumes) and hazards, which are unavoidable.

Person Specification

Qualifications

Essential

• GCSE's / O Levels or 1 year's experience of office procedures / customer care.

Desirable

• RSA 2 NVQ 2 in Business admin / customer care.

Experience

Essential

• Good customer care.

Desirable

• Previous role on reception.

Special Knowledge / Expertise

Essential

• Standard IT skills including Microsoft packages.
• Good communication skills both written and verbal.
• Good team worker.

Practical / intellectual skills

Essential

• Able to organise and prioritise own work.
• Ability to travel to various sites in a timely manner.

Desirable

• Car owner - Full Driving Licence.

MCH Values

Essential

• Caring and compassionate, delivering quality and value and working in partnership.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Medway Community Healthcare

Address:

Walter Brice

Tilley Drive, Hoo

Rochester

ME3 9AE

Employer's website: https://www.medwaycommunityhealthcare.nhs.uk/