Receptionist

Nottingham City General Practice Alliance; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job description

Job Summary

The Role

We have an opportunity for an experienced Receptionist to join the NCGPA practice teams. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Main duties of the job

Responsibilities

1. Manage the reception desk ensuring surgeries run smoothly and efficiently
2. Receive patients and visitors courteously and efficiently
3. Answering the telephone, taking messages, and passing them on appropriately
4. Processing appointment requests by telephone or in person
5. Actioning any queries for repeat prescriptions in accordance with practice guidelines
6. Provide point of contact for patients and act as a focal point of communication between patients, doctors, and other members of the Primary Health Care Teams.
7. Take requests for home visits and ensure they are recorded and processed
8. Liaise with hospitals, primary health care teams, social services etc.
9. Updating patient records
10. Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
11. Photocopying, scanning, and shredding as required
12. Maintaining confidentiality
13. Having a thorough knowledge of all practice procedures and policies
14. Working in accordance with written protocols
15. Completing tasks allocated by managers or GPs.
16. Attending team training events as part of ongoing development and training
17. Assisting in opening and distribution of post if needed
18. Assisting in the filing away of medical records
19. Attending protected learning time sessions
20. Registering patients
21. Providing cover to all practices as required by the federation if needed.

About us

As a federation, we promote, support and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities and launching GP+ (part of the City Wide Services) the city's first ever evening and weekend GP service.

It's an exciting opportunity in our city, why not see if you have got what it takes to join us?

Date posted: 09 April 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: GPA-7122799

Job locations: Grange Farm Medical Centre, 17A Tremayne Road, Bilborough, NG8 4HQ

Job Description

The role is for 25 hours per week. All staff must demonstrate flexibility and share responsibility for providing cover when necessary, including for colleagues who may be absent due to holidays or illness. This flexibility is a mandatory requirement of the role.

Disclosure and Barring Services

This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.

Person Specification

Knowledge Essential

• Knowledge of administrative management practices and procedures

Skills and Abilities Essential

• Excellent communication and interpersonal skills
• Ability to communicate effectively both verbally and in writing with a range of different audiences
• Time management skills and ability to multi-task

Education Essential

• Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)
• General level of education to A-Level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Nottingham City General Practice Alliance

Address: Grange Farm Medical Centre, 17A Tremayne Road, Bilborough, NG8 4HQ

Employer's website: https://www.ncgpa.org.uk/