Receptionist

Bath College; Matlock Bath CP; On-site; GBP 24,000; Full time

Job description

Application Deadline: 23 April 2025

Department: SAC - Student Services

Location: Dual Campus

Compensation: £23,492 / year

Description

Permanent contract, 37 hours per week, 40 weeks per year.
2 openings
1 position is based in Radstock
1 position is based in Bath

Under the overall direction of the Student Services Manager, the post holder will assist in the provision of an effective and professional reception service.

Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.

If you feel you can make a positive contribution, please complete the application form, making sure you detailing how your qualifications, skills and experience meet the requirements of the role.

The job posting can close as soon as sufficient applications have been received.

Key Responsibilities

• Greet enquirers and respond to in person, telephone, e-mail and written enquiries; elicit their needs and offer information, advice and guidance in line with exceptional customer service.
• Maintain security and safeguarding for the college by ensuring all visitors sign into the sky visitor system and notify appropriate staff members when visitors have arrived.
• Proactively seek and maintain a system of accurate and current information likely to be given in answer to a customer question.
• Assist with keeping the reception area an attractive and welcoming environment.
• Provide information on the range of courses available, course fees and funding. Offer information on payment options, course locations, timetables etc.
• Provide information on college Admission and Enrolment processes.
• To take trip money and log students details as appropriate.

Skills, Knowledge and Expertise

• Minimum of 4 GCSEs (Grade C/4 or above) or equivalent including English Language and Maths.
• Demonstrate experience of first-line customer service including handling enquiries face-to-face, by telephone and by email.
• Demonstrate experience of handling cash/ credit/debit card transactions.
• Demonstrate experience of maintaining an up-to-date information base to inform customer enquiries.
• Demonstrate experience of achieving performance targets and delivering to strict deadlines.

Staff Benefits

• One Selfie Day per year
• Contributory salary pension scheme (Local Government)
• Continuing Professional Development for all staff
• Laptop Salary Sacrifice Scheme
• Cycle to Work Scheme
• Private Healthcare Scheme
• £500 Refer a friend and earn a reward
• Subsidised cafes - at both campuses
• Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor)
• The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
• Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.
• Discounted treatments at the Academy, Bath Campus
• Free parking at the Somer Valley Campus in Radstock