Receptionist

Job Summary:

Company: Live Nation

Department: Facilities Management

Location: Farringdon, London

Reports to: Assistant Facilities Manager

Working Hours: 8am-5pm or 9am-6pm

Contract Type: Fixed term, 6 months

Role Description

An opportunity has arisen to join a facilities management team at the world’s leading music and entertainment business on a full-term contract. The position will report into the facilities coordinator and will work alongside new and existing roles within the facilities team. The main purpose of the role is to work parallel with the facilities coordinator and fully support with the day-to-day running of the office/business providing a 5-star customer service to Live Nation staff.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

• Good communication and excellent customer service skills
• Diligence and strong attention to detail
• Generally organised
• Good time management
• Common sense mindset
• Be able to work in a fast-moving high-pressured environment
• Good Microsoft skills
• Ability to work on their own and part of a team.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success:

• Proactive approach
• No job too big or small
• Doesn’t shy away from a challenge
• Taking pride in doing a great job
• Willingness and commitment to excellent service

What the role includes

• General office and reception duties - answering phones and forwarding calls in a timely manner, e-mails, greeting visitors
• Helping and working with the reception manager with day-to-day and ad-hoc tasks/duties as and when instructed.
• Taking staff photos, setting up and issuing security cards
• Keeping a log of temporary user cards for contractors and visitors
• Uploading staff photos to the intranet
• Maintaining the visitor and maintenance log via envoy
• Provide refreshments for external/internal and board meetings.
• Set up catering for meeting room bookings working alongside the facilities
• To ensure the smooth transition of calls from the main switchboard to the relevant people/department and dealing with general enquiries, including customer service enquiries for tours and festivals.
• Booking meeting rooms as and when required.
• Meeting and greeting clients in a warm and friendly manner.
• Ensuring clients receive VIP treatment
• To undertake general administrative duties as required.
• Booking of taxis for staff and visitors.
• Maintain and monitor stock levels around the building i.e. stationery.
• Ensuring newspapers and fruit are distributed around the building i.e. tea points
• Check the photocopier areas to ensure they are clear, tidy and free from paper recycling.
• Issue passes to vendors and contractors and make sure they return accordingly and on time.

Shared Responsibilities

• Incoming/outgoing post, couriers, deliveries etc shared responsibility with receptionist/Postroom Assistant as and when required.
• Work alongside the Reception Supervisor to ensure all internal/external onsite events/meetings run safely and smoothly to a high standard

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

APPLICATION DEADLINE: Thursday 3rd April 2025. We reserve the right to close applications at any time so encourage early application where possible.