Receptionist

About Us: We are a dynamic, multidisciplinary sports clinic offering physiotherapy, osteopathy, massage therapy, and personal training. Our clinic space includes a reception and waiting area, 2 clinic rooms and gym space. We focus on helping clients enhance their health and performance through a holistic approach to treatment and rehabilitation.

Job Overview: As a Part Time Junior Receptionist, you will be the first point of contact for our clients, both in person and over the phone. You’ll play an essential role in ensuring smooth clinic operations by assisting with scheduling, client inquiries, and administrative tasks. This is an excellent opportunity for someone looking to gain experience in a healthcare and fitness environment. Whilst this is currently a receptionist role, there is potential scope to progress to an operations manager role in the future.

Key Responsibilities:

1. Greet clients and visitors with a friendly, welcoming demeanor, providing a positive first impression of the clinic.
2. Answer and direct incoming calls, emails, and online inquiries in a professional and timely manner.
3. Schedule and confirm appointments for physiotherapy, osteopathy, massage therapy, and personal training.
4. Manage the diaries of 5 clinicians.
5. Contact and schedule appointments for patients referred from consultants.
6. Assist with managing and updating client records in our clinic management software Cliniko.
7. Handle client payments.
8. Maintain the cleanliness and organisation of the reception area and clinic common spaces.
9. Clinic opening and closing tasks.

Key Qualifications & Skills:

1. Previous experience in a receptionist, administrative, or customer service role preferred (but not required).
2. Strong communication skills and a positive, professional attitude.
3. Ability to multitask and handle a variety of tasks simultaneously.
4. Familiarity with scheduling systems or clinic management software such as Cliniko is an advantage.
5. Interest or experience in health and wellness is a plus.
6. Strong organisational skills with a keen attention to detail.
7. Ability to work both independently and as part of a collaborative team.
8. A proactive approach to problem-solving and client service.
9. Basic computer literacy (Microsoft Office, email, internet browsing).

Experience: Required
Languages: English – Advanced
Employment: Part-time
Schedule: Monday - Friday
Salary: £14 hourly
Benefits: Self employed
Starting time: Immediate start!