Receptionist

NHS; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job description

Are you a friendly, organised individual with a passion for health care? Dingle Park Practice is looking for a Receptionist to be the first point of contact for our patients. You'll handle appointments, manage calls, and ensure a smooth experience for everyone who visits or contacts us.

If you're a team player with excellent communication skills and a positive attitude, this role could be the perfect fit.

Main duties of the job

As a Receptionist at Dingle Park Practice, you'll be responsible for greeting and assisting patients, managing appointments, answering phone calls, and directing queries to the appropriate team members. You'll also handle administrative tasks, registrations, and updating patient records, ensuring smooth patient flow, and maintaining a welcoming and efficient reception area.

Job responsibilities

As a Receptionist at Dingle Park Practice, you will be the first point of contact for patients, creating a positive first impression and helping them navigate their healthcare journey. You'll be responsible for managing appointments, handling phone calls, and providing exceptional customer service to our patients and visitors.

Key Responsibilities:

1. Greet patients and visitors with a friendly, professional demeanor.
2. Answer and direct phone calls, providing information or directing inquiries to the appropriate department.
3. Schedule appointments and manage the booking system.
4. Update patient records and maintain accurate information.
5. Assist with patient check-ins and ensure smooth flow within the practice.
6. Handle administrative tasks, including filing and general office duties.
7. Respond to patient inquiries, providing guidance as needed.
8. Ensure the reception area is tidy, welcoming, and organised.

Person Specification

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills and ability to multitask efficiently.
• Professional and friendly demeanor, with the ability to work well under pressure.
• Ability to manage time effectively and prioritise tasks.
• Experience in customer service or front-line roles, preferably in a healthcare or similar setting.
• Proficient in using office equipment (e.g., phones, computers) and basic software (e.g., Microsoft Office, booking systems).
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Positive attitude and willingness to contribute to a supportive team environment.
• Experience with EMIS (or similar clinical management software).
• Previous experience in a medical practice or healthcare setting.
• Knowledge of medical terminology.
• Ability to handle patient records and data management.
• Familiarity with the practice's booking and appointment systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.