Receptionist

Michael Caines Collection; Exmouth; On-site; GBP 26,000; Full time

Job description

Role: Receptionist

Location: Lympstone Manor 5* Luxury between Exeter and Exmouth

Salary: £25,282.40 plus gratuities

Hours: Full time

Relationships: Reservations team, Front of House team, Sales & Events team

Welcome

Become part of something bigger.

Lympstone Manor is the home of five star exceptional luxury. A leading member of Relais & Chateaux, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA Rosette restaurant, swimming pool with restaurant and bar, world-class wine cellar and vineyard guarantee an experience for all to adore.

Make a difference.

People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us are empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.

Join us.

Our team is at the heart of our business. Our success depends on them, so we make sure they’re happy. The Michael Caines Collection offers incredible opportunities for talented, committed and passionate people who are looking to progress a career within hospitality. We champion personality, reward excellence and develop dreams.

Discover the role

We are looking for a Receptionist to join our team. The ideal candidate will be passionate about the industry and the work they do and will consistently perform to the highest level, ensuring all Lympstone Manor standards are met. They will work as a team to provide the very best possible levels of customer service, providing the guest with an unforgettable stay. Proven experience in the use of hotel reservation systems and in similar hotels is desirable.

What You’ll Be Doing

• Undertaking evening, weekend, early and late shifts
• Being a focal point for hotel guests and employees when on shift
• Handling all external and internal calls in the correct manner, ensuring that guest requests are met
• Handling guest reservations and bookings to the correct standard
• Ensuring knowledge of the hotel, clients, and services are maintained at all times

Who We’re Looking For

• Efficient, driven and highly organised
• Attention to detail
• Well-developed communication skills
• The ability to work as an effective team
• Always presented to a high standard
• Knowledge of hotel reservations systems

Discover the rewards

• Competitive pay package
• Generous monthly service charge addition
• 28 days holiday per year
• Staff company benefits and discounts
• Free staff meals
• 25% discount in the restaurant on Food and Beverage
• Staff Bed and Breakfast Rate
• Special Staff Relais Châteaux Rate
• 1 year service bonus
• 1 year service Guest experience
• 2 year service Guest experience
• Introduce a friend bonus.
• Staff Party

FAQ’s

What happens after I apply?

• You will be sent an email confirming we have received your application. Within 7 days, we will contact you confirming whether your application has been shortlisted.

Where is Lympstone Manor?

• Situated in the heart of Devon, Lympstone Manor sits between Exeter and Exmouth and overlooks the Exe Estuary. Our address is Lympstone Manor, Courtlands Lane, Exmouth, EX8 3NZ.

Can I get to Lympstone Manor via public transport?

• You can take the coastal train from Exeter St. Davids or Exeter Central train stations, take the Exmouth train and exit at Lympstone village. It is a 15 minute walk to Lympstone Manor from the train station.

Do I need the right to work in the UK?

• In line with the requirements of the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

Do you provide employee accommodation?

• The hotel may be able to offer on-site staff accommodation, in order to help the newest members of the team re-locate and settle in.

How long after my interview will it take to know the outcome?

• You will be notified within the week if you have been successful.

What will the working hours be?

• Working hours will vary depending on the role and department. They are detailed within each individual job vacancy.

What are your company values?

• Passion
• Integrity
• Authenticity
• Quality
• Respect
• Consistency

If you're ready to become part of something bigger, if you’re driven by passion and if you seek to become exceptional at what you do, then we want to hear from you.