Receptionist

NHS; East Midlands; On-site; GBP 20,000 - 30,000; Part time

Job description

Nottingham City General Practice Alliance

We have an opportunity for an experienced Receptionist to join the NCGPA practice teams. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information may only be divulged to authorised persons in accordance with the Federation's policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Main duties of the job

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Receive patients and visitors courteously and efficiently
• Answer the telephone, take messages, and pass them on appropriately
• Process appointment requests by telephone or in person
• Action any queries for repeat prescriptions in accordance with practice guidelines
• Provide a point of contact for patients and act as a focal point of communication between patients, doctors, and other members of the Primary Health Care Teams
• Take requests for home visits and ensure they are recorded and processed
• Liaise with hospitals, primary health care teams, social services, etc.
• Open and close the practice as necessary, ensuring the reception, office, and consulting rooms are prepared for the morning session
• Photocopy, scan, and shred documents as required
• Maintain confidentiality
• Have a thorough knowledge of all practice procedures and policies
• Work in accordance with written protocols
• Complete tasks allocated by managers or GPs
• Attend team training events as part of ongoing development and training
• Assist in opening and distribution of post if needed
• Assist in filing away medical records
• Attend protected learning time sessions
• Provide cover to all practices as required by the federation

About us

As a federation, we promote, support, and facilitate the collaboration of GPs and their workforce throughout our city. Examples of our work to date include developing networks whereby tasks and resources can be shared, empowering frontline practice staff to become active sign posters for their patient communities, and launching GP+ (part of the City Wide Services) the city's first ever evening and weekend GP service.

It's an exciting opportunity in our city; why not see if you have what it takes to join us?

Job responsibilities

The role is for 25 hours per week. All staff must demonstrate flexibility and share responsibility for providing cover when necessary, including for colleagues who may be absent due to holidays or illness. This flexibility is a mandatory requirement of the role.

Please see the attached job description and person specification for the main responsibilities for this role.

Disclosure and Barring Services

This post will be subject to a DBS Disclosure check at the point of recruitment and thereafter.

Person Specification

Knowledge

• Knowledge of administrative management practices and procedures

Skills and Abilities

• Excellent communication and interpersonal skills
• Ability to communicate effectively both verbally and in writing with a range of different audiences
• Time management skills and ability to multi-task

Education

• Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)
• General level of education to A-Level standard or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham City General Practice Alliance