Receptionist

Williams Lea; Bristol; On-site; GBP 26,000; Full time

Job description

This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.

Salary: £25,236.60 per annum plus company benefits

Location: Bristol, BS2 0PS

Contract: Full Time, permanent

Shifts: 37.5 hours per week, Monday – Friday, 1 hour unpaid lunch break, rotational shifts between the hours of 8:00 am - 16:30pm, occasional cover may be required around the hours of 8.00am - 17.30pm.

Work model: The Reception role will be based fully on-site at our exciting, brand new office in Bristol.

Williams Lea seeks a Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Receptionist is the first point of contact for visitors calling or visiting our client’s office and is a brand ambassador. This role involves welcoming clients and visitors to the office, being approachable, and creating a positive first impression. Duties will also include handling switchboard calls, organising and offering administrative support to the firm. Every task which is undertaken must be delivered with an exceptional customer service approach.

It's key you will have the ability to easily build rapport with people. Deal with urgent tasks in a timely and effective manner, and the ability to multitask is important for this position. This is a hands-on role and will involve working alongside team members to deliver the overall service.

Key responsibilities

• Provide a high quality of service to staff and guests as a Williams Lea service provider, exceeding their expectations and delivering an appropriate outcome to all queries
• Welcome visitors with a high standard of customer service, signing in guests and issuing access cards with prior authorisation
• Delivering a high quality standard of corporate service including arranging client meetings and events
• Managing onsite car parking for clients and visitors
• Dealing with booking taxis for business use for staff and visitors.
• Providing IT equipment support working closely with other departments
• Working extremely closely with the hospitality team to ensure a smooth running of daily requests, showing flexibility and willingness to support colleagues and take on additional duties if required
• Liaising with the Office Services team for training materials and printing needs for seminars to ensure a prompt start for training events
• Dealing with administration tasks
• Dealing with telephone and email enquiries in a timely manner
• Action any requirements for hospitality including ordering catering and setting up in the meeting room at the required times

Personal attributes

• Reception experience is essential
• Fluent written and spoken English
• A team-focused attitude
• Experience using switchboard
• A natural passion and desire to make every visitor smile
• A committed attitude and dedication to creating a memorable guest experience
• Experience using email and Microsoft packages
• Excellent personal presentation

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Health Assessments
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail].