Receptionist

TN United Kingdom; Barrow-in-Furness; On-site; GBP 20,000 - 30,000; Full time

Job description

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At RBH we
believe our people are our biggest assets and understand the value in putting
them first. Our approach to diversity in the workplace, health & wellbeing,
sustainability and individuality sets us apart from our competitors and is one
of the reasons we are rated Top 30 Best Places to Work in Hospitality! We
are passionate about the industry and always on the lookout for new talent
to join us on our journey...

A DAY IN
THE LIFE OF A RECEPTION GUEST SERVICES ASSISTANT AT HOLIDAY INN EXPRESS BARROW

What
you'll be doing...

Reporting
to the Rooms Manager, you can expect your role to include:

1. Varied 8 hour shifts, which
   include a mix of early shifts starting from 06:30 and late shifts starting
   from 14:30.
2. Mainly working on the front
   desk communicating with guests on a daily basis.
3. Assisting guests with checking
   in, checking out, inquiries and requests.
4. Some reservations and
   administrative work.
5. Cross-trained to assist the
   F&B team on the bar and in the restaurant when needed.
6. Ensure information is passed
   on and staff are kept well informed of the goings on in the hotel.
7. Striving for operational
   excellence and meeting or surpassing set targets.
8. Providing
   True Hospitality to all guests to ensure they have the best experience whilst staying
   at the hotel.
9. Ensure
   IHG compliance (training provided) whilst working with the IHG Champions.
10. Cash handling and basic
    financial balancing.
11. Work closely with the
    housekeeping department to ensure rooms are available when needed and
    guest expectations and requests are met.
12. Work closely with the
    maintenance department to ensure rooms are available when needed and
    issues with rooms are dealt with in a timely manner.

WHAT WE
NEED FROM YOU

We hire
mostly on personality & potential but here are a few of our requirements...

To
succeed in the role of Reception GSA, you will be someone that:

1. Has flexibility in working
   hours. You will be working varied shifts which also will include some
   weekends.
2. Is reliable and punctual
   with a positive attitude.
3. Has hospitality or customer
   service experience.
4. Has basic computer skills
   with previous reception experience.
5. Has great initiative, strong
   attention to detail and who double checks everything.
6. Takes pride in their work
   and who pushes to ensure the job is done right.
7. Is not afraid to get stuck
   in and help where needed.
8. A desire to learn and
   improve as the business changes and evolves.

WHAT WE
OFFER

You will
have access to a benefits package we believe truly works for our people and
enhances our overall culture...

1. Discounted hotel room rates
   for you and your friends & family.
2. Extra days holiday for your
   birthday.
3. Flexible working
   arrangements.
4. Pension.
5. Free meals on duty saving
   you over £1000 per year.
6. Bonus incentives for
   excellent performance.

To learn
more about our full benefits package, click here to watch our employee
benefits video.

EQUAL OPPORTUNITIES

RBH
Hospitality Management is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We accept
and celebrate our team for who they are and welcome people of all races,
disabilities, sex, gender identities and reassignment, sexual orientation,
ages, pregnancy and maternity, religion or belief and marriage and civil
partnerships. We keep our recruitment process simple and consider
applicants on their abilities alone to ensure a fair interview process. If at
any point throughout our process you require reasonable adjustments, please
contact [email protected].