Reception Supervisor / Duty Manager

TN United Kingdom; Reading; On-site; GBP 22,000 - 30,000; Full time

Job description

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Reception Supervisor / Duty Manager, Reading

The Roseate Reading

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

373da6b87b95

Job Views:

36

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

We are currently seeking a talented and motivated individual to work on a full-time basis at The Roseate Reading 5* Luxury Boutique Hotel in Reading. The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. The Roseate Reading was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

The Reception Supervisor / Duty Manager will be working on a basis of 4 days on and 4 days off. When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling for business or leisure.

The Reception Supervisor / Duty Manager will be responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.

Your key responsibilities will be:

1. Provide constant customer service at the front desk
2. Check-in and check-out of guests by giving an excellent welcoming and departure experience
3. Answering telephone and email inquiries
4. Providing guests with information on the local area
5. Deal with customer comments in an efficient and professional manner
6. Covering Duty Management shift
7. Previous experience as Hotel Receptionist 4*- 5* is essential
8. Strong organizational skills and ability to work in a multitasking job
9. Friendly, enthusiastic approach
10. A proactive approach to service
11. Good industry awareness and ability to implement new standards
12. Provision and laundry of uniform
13. Employee recognition awards
14. Performance review and personal development plan
15. Internal transfer and promotion opportunities
16. Support in the development of your career
17. Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.