Reception Supervisor

The Copthorne Hotel Slough-Windsor is seeking a professional and friendly Reception Supervisor to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks.

As Reception Supervisor your key responsibilities include:

• Handle guest inquiries, complaints, and special requests promptly and professionally, ensuring an outstanding guest experience.
• Monitor room availability, manage booking systems, and ensure accurate record-keeping.
• Act as the point of contact for escalated issues and handle any unforeseen situations with efficiency and calm.
• Oversee daily front desk activities, ensuring smooth and efficient check-ins, check-outs, and guest interactions.
• Train, mentor, and schedule reception staff, ensuring all team members meet high standards of service and professionalism.
• Ensure all front desk procedures adhere to company policies, security standards, and quality requirements.

Essential skills required:

• Reception Supervisor experience in a 4-star hospitality establishment.
• Outstanding customer service skills.
• Good organisational skills and ability to work well under pressure.
• Passionate and have a can-do attitude.
• The ability to work as part of a team.
• Experience working with Opera PMS and Opera Cloud.

About the Hotel

The Copthorne Hotel Slough-Windsor is ideally situated, close to historical Windsor and the prestigious Slough Trading Estate. The hotel offers 219 comfortable guest rooms, 24-hour concierge service, impeccable customer service and modern amenities, as well as an indoor swimming pool and sauna.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a benefits package including:

• Group Personal Pension Plan.
• Life Assurance.
• Meals Provided on Duty.
• Employee Discounted Accommodation.
• Employee Discount on Food & Beverage and Hotel Restaurants.
• Friends and Family, (discounted) Accommodation Rate.
• Length of Service related holiday scheme.
• Uniform (Laundry / Dry Cleaning for Uniform).
• Eye Care Vouchers.
• Long Service Awards.
• Employee of the Month / Year.
• Recommend a Friend Scheme.
• Subsidised Parking.

*** As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.

Job Types: Full-time, Permanent.

Schedule:

• 8 hour shift.

Ability to commute/relocate:

• Slough: reliably commute or plan to relocate before starting work (preferred).

Experience:

• Reception Supervisor: 1 year (preferred).
• Hospitality: 1 year (preferred).

Work Location: In person.

Reference ID: Reception Supervisor.