Reception Supervisor

As a Receptionist Supervisor at Sodexo in Woodbank Hotel

It is your position to ensure a professional and friendly reception that operates within Sodexo standards and client requirements by providing an excellent service to all guests and users of the hotel. You will use world-class customer service and superb communication skills to connect visitors and customers with their host and onward services. This is your chance to show your 5-star customer engagement skills and make a meaningful impact with a great team. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you’ll do:

• Provide a professional reception service to all customers and meet the clients' expectations in line with operational level agreements and ensure only authorized personnel enter the building.
• Adhere to the correct procedure for all staff, visitors, and members entering the building.
• Ensure that clients and customers receive the highest possible standard of hospitality.
• Answer phones in a polite and friendly manner and deal with any requests in a timely and efficient fashion.
• Prepare daily and weekly forecasts related to users and occupancy in the hotel.
• Carry out cash and banking duties in line with company policy.
• Co-operate with all team members and undertake duties in the reception area as requested to ensure efficient and effective service delivery.
• Ensure all guests are checked in and out efficiently with all the correct information needed and provide them with guidance on the facilities and services.
• Act as Emergency Coordinator in the event of any emergency exercise or actual event.
• Identify opportunities for service improvement or development within the conference environment.
• Ensure compliance with Sodexo and Shell’s legal regulations on health and safety, food safety, hygiene, and the environment.
• Embrace and grow a ‘zero accidents culture’ by ensuring accurate reporting of near misses and accidents, as well as reporting any equipment defects to your line manager in line with company procedure.
• Complete all company documents with integrity and practice due diligence at all times.
• Continue to develop personal skills and knowledge within the position.
• Attend team meetings to maintain communication levels across the team as required.
• Able to work on own initiative within a team environment.
• Maintain levels of quality, cleanliness, food safety, and hygiene in line with company SEMS, Safeguard, and local authority regulations i.e., EHO, HSE.
• Provide Duty Management cover of the hotel when required.
• Any other reasonable request as directed by management.

What you bring:

• Excellent communication skills both written and verbal, with demonstrated experience of working with previous customers or clients.
• Excellent interpersonal skills and the ability to communicate effectively with customers, clients, and staff at all levels.
• Friendly and polite manner both in person and on the phone.
• Good time management and organizational skills.
• Ability to work well under pressure managing multiple workloads.
• Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations.
• Able to demonstrate attention to detail and adherence to standards.
• Positive approach to learning in role and identifying own training needs as appropriate.
• Self-motivated with a sense of own initiative.
• Ability to work effectively as part of a team.
• Flexible approach to the role - must be available to work different shifts including early mornings, evenings, and weekends.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away while employed by Sodexo.
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment while keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! One business. Multiple opportunities.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations, and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability and making sure disabled people have the chance to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.