Reception Manager

NHS; London; On-site; GBP 80,000 - 100,000; Full time

Job description

We are seeking a dedicated Reception Manager with experience in a GP surgery, with a commitment to upholding high standards of patient care.

This role is pivotal in ensuring the smooth functioning of our clinic's reception and administrative operations. The ideal candidate will possess excellent organizational skills, leadership abilities, and a passion for delivering exceptional patient experiences in a GP setting.

Main duties of the job

Key Responsibilities:

1. Reception Management:

• Supervise reception staff to ensure a welcoming and efficient front desk environment.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Address any issues or concerns raised by patients or visitors in a timely and professional manner.

2. Administrative Operations:

• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Utilize EMIS for running reports and managing patient records.
• Utilize phone systems for efficient communication and coordination.
• Manage office supplies, equipment maintenance, and facilities to support daily clinic operations.
• Ensure accurate record-keeping and data management, including patient records and administrative documents.

Qualifications:

• Previous experience in reception and administrative roles, preferably in a GP surgery or healthcare setting.
• Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
• Excellent organizational abilities and attention to detail.
• Proficiency in office software, EMIS, and phone systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to upholding ethical standards and maintaining patient confidentiality.

About us

We are based in the heart of Islington 10 mins from Caledonian Road and have around 12,500 patients. We look after our staff and patients and believe we are a great place to work.

Person Specification

Qualifications

• Experience in a managerial role in a GP practice.
• GCSE grades A to C in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.