Reception Manager

Evocative of Vienna in the early twentieth century, Fischer’s is an informal neighbourhood restaurant situated on Marylebone High Street.

Why work with us as Reception Manager:

• Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
• Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
• Discounts on gym memberships, retail and travel.
• Industry supplier trips as well as access to masterclasses and workshops.
• Enhanced Maternity and Paternity.
• Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
• An additional day's holiday every year, for your first five years.
• Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
• Access to English lessons.

The role of Reception Manager:

• Lead the reception during busy services, ensuring a warm and welcoming atmosphere for guests.
• Manage, mentor, and motivate a team of receptionists to deliver outstanding guest service and uphold the highest standards of hospitality.
• Control the flow of the restaurant by managing reservations and walk-ins in a timely manner.
• Nurture and maintain relationships with guests, ensuring they feel welcomed and valuable.
• Maintain effective communication with other departments to ensure a smooth flow of information and services.
• Handle any queries in a polite, professional and helpful way.
• Provide ongoing training to reception staff, fostering a culture of continuous improvement and exceptional service.
• Contribute ideas and initiatives to enhance guest services and overall guest experience when attending management meetings.

What we’re looking for in a Reception Manager:

• Previous managerial/supervisory experience on a busy reception in a similar restaurant environment.
• Strong leadership and interpersonal skills, able to communicate clearly with both guests and team members.
• Excellent organisational and multitasking abilities.
• Knowledge of and an interest in the local area and current affairs.
• A natural passion for hospitality and a desire to anticipate and exceed guest expectations.
• Experience of working with SevenRooms or Open Table systems would be beneficial.
• Guest-centric mindset with a commitment to delivering exceptional service.

Expected earnings from £19.72 per hour.

With a commitment to investing in our people and fostering a strong sense of family and mutual respect, you will have opportunities to develop, progress and learn from inspiring leadership teams. We create Places where People feel they Belong.