Reception Manager

Platinum Recruitment Consultancy; Broadway; On-site; GBP 35,000; Full time

Job description

Role: Reception Manager
Location: Broadway, Worcestershire

Salary / Rate of pay: 34,320 per annum + 3,000 per annum Service Charge + Annual Bonus

Platinum Recruitment is working in partnership with a luxury hotel based in Broadway, Worcestershire area and we have a fantastic opportunity for a Reception Manager to join their team.

What's in it for you?

Take a look at some of the perks on offer:

• Annual Service charge (non-contractual)
• Cashback healthcare cover after probation
• Generous friends and family rates within the group of hotels
• 25% discount on all food and beverage
• Discounts on spa treatments
• Private pension
• Free meals on duty
• Temporary live-in accommodation provided

Package

• 34,320 per annum + 3,000 per annum Service Charge + Annual Bonus

Why choose our Client?

Located in the heart of the Cotswolds our client is a perfect spot for visitors and guests to enjoy many of the hotel's facilities from roaring log fires in their cozy lounges, or savoring a curated menu of exemplary dishes using local, seasonal produce to relaxing by the pool.

What's involved?

• Supervise and train reception staff, ensuring they are well-prepared to meet the needs of the guests. Schedule shifts and manage the daily operations of the front desk.
• Uphold the highest standards of customer service, ensuring guests receive a warm welcome and prompt attention to their needs throughout their stay.
• Oversee the reservation system, room assignments, and check-ins/check-outs. Ensure all front desk operations comply with hotel policies and quality standards.
• Manage budgets and financial plans for the department.
• Analyze customer feedback and front desk operations to develop strategic plans for improving service and increasing operational efficiency.
• Ensure compliance with all safety and security protocols, maintaining a secure environment for both guests and staff.
• Proven experience as a Front Office Manager or Reception Manager in a 4 or 5-star hotel setting. Comprehensive knowledge of the Opera PMS system.
• Strong leadership and people management skills.

Sound like the role for you?

Click Apply Now and one of the team will be in touch to discuss this Reception Manager role in Broadway, Worcestershire.