Reception Host

The Scarlet Hotel; Newquay; On-site; GBP 20,000 - 30,000; Full time

Job description

At our hotels, our reception hosts are the heart and soul of the guest experience. Warm, friendly, and caring by nature, they play an integral role in two unique locations: Scarlet, our adults-only eco-sanctuary where the beauty of natural living is celebrated, and Bedruthan, a creative and welcoming haven for all to enjoy.

From greeting guests with a warm smile at check-in, to anticipating their every need during their stay, and offering a heartfelt farewell upon departure, our reception team ensures that every moment at our hotels is special. Their flexibility and willingness to support other departments make them a key part of our close-knit team, and their efforts are always deeply appreciated.

Each day at the hotels brings something new, and while your responsibilities will vary, you can always expect to:

1. Greet arriving guests with a swift and welcoming check-in process
2. Answer any questions from guests, offering insights into both the hotel and the surrounding area
3. Anticipate guests' needs to ensure a seamless and enjoyable stay
4. Maintain a tidy, inviting reception area that reflects the warmth of our hotels
5. Handle cash and card transactions with efficiency, ensuring a smooth checkout experience
6. Prepare everything for the next day's guests

Each day brings new challenges and opportunities, allowing you to make a real impact on our guests' experience. We are looking forward to having someone join our team and contribute to providing a welcoming, comfortable environment for everyone who visits.

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

1. Competitive salary PLUS a share of the Hotel Tips
2. A people-centric working environment
3. Learning and internal career progression opportunities
4. A permanent contract with 28 days holiday per year (29 after 1 year)
5. Long service scheme, enjoy a free stay at Bedruthan after your first year!
6. Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
7. Local partnership discounts
8. Health Shield Healthcare Plan

On-site team accommodation is available.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn’t a job, it’s a lifestyle choice.