Reception and Operations Host

Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description
Portico has begun the search for a Reception and Hospitality Host (Operations Host) to join our small team on a 1 year maternity cover contract, based at a Law Firm within close proximity to Chancery Lane and station.
The friendly welcome from our Operations Host sets the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the role of the Operations Host is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room setup, and IT troubleshooting service.

The Operations Host will be proactive in dealing with requests, diligent with booking rooms, and motivated to deliver a consistently great service. They will need to deal with enquiries from a varied guest base, answering queries and requests in a timely manner. So, it is extremely important that the successful candidate has the ability to communicate effectively with people at all levels, building strong working relationships with their colleagues, clients, and other service partners.

Shift pattern: 40 hours per week, shifts between 7am and 7pm with some overtime on occasion to cover onsite events.
Salary: £30,350

Qualifications
The successful Operations Host will have previous experience working in a customer service environment, preferably within a high-end corporate or hotel environment. They will be outgoing and friendly, with a passion for customer service. They will also maintain a professional appearance and possess the ability to communicate clearly both face to face and over the telephone.
The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.

Additional Information
What’s in it for you?

1. Excellent holiday allowance
2. Pension contributions
3. Life insurance
4. Enhanced annual leave
5. Recommend a Friend Bonus Scheme
6. Thank you voucher scheme
7. 24-hour personal helpline for employees, providing counselling & information services
8. Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
9. Our Training Academy provides excellent training and development opportunities for our people.