Reception and Office Assistant

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Salary: £28,500 per annum, plus company benefits

Location: London, EC2V 7AN

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, 9am until 6pm with 1 hour unpaid lunch break

Work model: 4 days a week onsite plus ad hoc cover as required

Williams Lea seeks a Reception and Office Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms, and professional services firms. Williams Lea employs nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments.

Purpose of role

Williams Lea is looking for a motivated individual to join the operations team to provide a comprehensive front of house reception service and assist with the day-to-day running of the London office for our client. The role will report into the Operations Assistant and liaise closely with the lead Receptionist. You will undertake general administrative duties and provide a high standard of customer service to employees, visitors, and external contacts.

Key responsibilities

1. Ensure adherence to all reception policies and procedures (e.g. security, procurement, health and safety), and work with the Operations Assistant to ensure best practice and continuous improvement.
2. Maintain a warm and welcoming atmosphere at Reception, ensuring visitors are greeted professionally and efficiently.
3. Assist in providing a continual presence alongside the Senior Receptionist, ensuring the reception area is continually attended.
4. Support in the coordination and maintenance of meeting rooms, ensuring maximum availability and keeping the area tidy.
5. Ensure all incoming and outgoing telephone calls are answered courteously and as quickly as possible.
6. Order and pick up lunches for internal meetings.
7. Maintain the Reception Manual – ensuring all procedures are documented and updated.
8. Oversee the post room and basement areas, ensuring sufficient stock and appropriate organization.
9. Order kitchen and office supplies in line with policy guidelines.
10. Support continuous improvement of suppliers, ensuring best prices are obtained.
11. Organize day-to-day maintenance of the office and coordinate with external contractors.
12. Collect deliveries from the loading bay and ensure the kitchen and post room are sufficiently stocked.
13. Assist with administration duties including post, printing, and binding.
14. Support onboarding of new staff – helping with office procedures and health and safety inductions.
15. Ensure health and safety standards are met, acting as a first aid representative and/or fire marshal if required.
16. Assist the PA team with ad hoc admin and event planning.

Personal attributes

1. Strong attention to detail.
2. Ability to manage and prioritize workloads.
3. Adept interpersonal skills and telephone etiquette.
4. Flexible approach to work and good time management skills.
5. Ability to communicate and build effective relationships across all levels.
6. Team player with an inclusive approach.
7. Pro-active with the ability to identify problems and implement solutions effectively.
8. Advanced MS Office skills.
9. Comfortable operating in a dynamic, pressured, and fast-paced environment.
10. A willingness to work at least 4 days a week in the office.

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including:

1. Salary sacrifice schemes, retail vouchers, including our TechScheme.
2. Life Assurance.
3. Private Medical Insurance.
4. Health Assessments.
5. Discounted gym memberships.
6. Referral Scheme.

You will also have the opportunity to work for a global employer who is dedicated to offering each employee an enjoyable, challenging, and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings and will not discriminate based on any protected characteristic. We aim to build a culture that values openness, fairness, and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to interview, please contact us.