Reception and Administration Assistant

Richmond and Wandsworth Council; Greater London; On-site; GBP 40,000 - 60,000

Job description

Reception and Administration Assistant
£27,494 - £33,316 per annum
Fixed Term (12 months)
Part Time (21.6 hours)
Wandsworth, London
Working days and hours: Monday, Tuesday and Friday - 8.45am to 4.45pm
On-site, no hybrid working

Are you an experienced, confident and computer literate professional with the ability to provide support with a range of administrative duties?

Wandsworth Council Lifelong Learning (WCLL) delivers a number of programmes aimed at improving the lives of Wandsworth residents. As part of this team, you will be contributing to the continuous improvement of our services.

You will provide excellent customer service through this varied reception and administrative role, supporting young people and adults who are participating in adult/community learning, work experience, and other related programmes.

About the role

In your day-to-day work, you will demonstrate a proactive approach, attention to detail, and a commitment to delivering high-quality service to learners and staff. You will streamline administrative processes, ensure smooth operation of daily tasks, and support the effective implementation of our learning programmes.

Beyond providing administrative support, you will have the opportunity to assist with projects and marketing activities to broaden your experience. You will use various Office 365 applications and other customised databases to maintain and monitor information and records. Additionally, you will assist learners with enrolments and course inquiries, help set up training sessions, and support information & marketing events.

By maintaining accurate records and facilitating efficient communication, you will contribute to an inclusive and supportive learning environment, empowering individuals to achieve their educational and personal goals.

Essential Qualifications, Skills and Experience

• Accredited to Level 2 or equivalent in both English and Maths.
• Previous administration/reception work experience with good communication and interpersonal skills.
• High standards in English spelling, grammar, and punctuation coupled with good keyboard skills, use of Office 365 especially Outlook (email and calendar) and internet.
• Proven experience in handling people effectively, politely, and diplomatically in person and over the phone.
• Ability to work flexibly and cooperatively with colleagues in a team, asking for and giving support as needed while managing own tasks and workload.
• An understanding of the importance of equality and diversity and health and safety in the workplace.

If you meet the above criteria and enjoy supporting young people and adults to achieve their potential through training, we encourage you to apply for this opportunity.

For an informal conversation about the role please contact Ashley Dunning by emailing [e-mail].

Closing Date: 16th March 2025
Shortlisting Date: 17th March 2025
Interview Date: 25th March 2025
Test: Short written communication test which will be sent to candidates to complete prior to interview. Prior to interview an initial assessment (BKSB) in English and IT (irrelevant of current qualifications).

We may close this vacancy early once a sufficient number of applications have been received. Please submit your application as soon as possible to avoid disappointment.

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.