Re-Marketing Administrator

Toyota Financial Services (UK) PLC; Portsmouth; Hybrid; GBP 25,000 - 45,000

Job description

The role in a nutshell: To ensure the disposal of our vehicles is completed to a high standard using the most appropriate re-marketing channels.

A bit about the ‘Department': Operations oversee the in-life care of our customers' vehicles ensuring they are serviced and maintained, that all administration is carried out, and that they are correctly disposed of at end of contract.

What you'll be doing:

• You will be required to perform Remarketing administration responsibilities in a timely and accurate manner.
• Must be prepared to take ownership or escalate queries, delivering high quality and consistent service both internally and externally, within an acceptable timescale.
• Through your work, you will provide the highest possible level of commitment and service consistent with the quality procedures for this position.

What You'll Be Doing - Further Information

• Be an integral part of the End of Contract processes within KINTO.
• Undertake the Weekly Stock Reconciliation ensuring all assets are accounted for.
• Undertake the Publishing of vehicles on Epyx.
• Undertake the regular fleet managed customers payments task, ensuring monies are paid and facilitating report publication to the customer.
• Undertake the production of end of contract damage recharge notifications, ensuring accuracy & facilitating revenue generation.
• Action customer requests for end of contract collection of assets, utilizing decision tree tool to ensure correct allocation of assets to remarketing channels.
• Utilise Epyx 1Link to manage inspection and collection requests.
• Assist in the day-to-day management of logistic suppliers.
• Assist in producing Driver Sales quotations, subsequent paperwork, and any resulting enquiries.
• Liaise with relevant departments and other necessary parties, including clients and re-marketing partners to ensure queries are resolved in an effective manner.
• Assist in the accurate and timely production of Remarketing reports and forecasts.
• The ability to cover all roles and support the team, ensuring we meet department targets and objectives.
• Assist in the rollout and administration of any new processes arising from KINTO remarketing strategy (e.g. Project Encore), ensuring the best reallocation strategy for RV Risk Units eligible for secondary leasing.

How you could stretch this role:

• Supporting the Senior Remarketing Manager and Senior Manager - Remarketing Strategy in best directing our vehicles to remarketing channels.
• Working with other teams, including our Renewals Executives, to improve the Driver Sales process.
• Working with and managing the relationship with our logistics supplier.
• Taking an active role in the implementation of our Battery Electric Vehicle remarketing and our Secondary Leasing product.

Experience you'll gain:

• Knowledge of our systems.
• Input into one of our business's most important revenue streams.
• Knowledge of the vehicle remarketing industry.

How we'll support you:

• A full KINTO induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

As a manager:

• Regular 1:1's to provide direction and guidance.
• Clear objective setting via our performance management process.
• On-going coaching as required.
• Always available for support as needed.

What you'll get to own:

• Monitoring of vehicle stock.
• Implementation for administration of new remarketing projects and remarketing streams.
• Relationships with auction house and logistics supplier contacts.

Requirements

Key Experience & Skills:

• Resilient and resourceful with good organisational skills and the ability to communicate effectively at all levels.
• Excel skills.
• Ability to adapt to change.
• Self-motivated with enthusiasm to succeed.
• Knowledgeable and enthusiastic user of processes and systems.

Attributes & Behaviours

• Analytical approach.
• Strong problem solving ability.
• Excellent accuracy and attention to detail.
• Achieving results.
• Team player.

Benefits

• Bonus earning potential.
• 25 days holiday + 8 days bank holiday.
• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution.
• Hybrid working policy 2 days from home each week should you want to.
• Car Scheme following passing of probation.
• Private Medical Cover.
• Life assurance scheme.
• Discounts on different retailers.
• Free onsite car parking.
• Onsite nursery with discounted prices.
• Well-being hour each month.
• Discounts on Toyota & Lexus Cars.
• Well-being events.
• Volunteer Days.
• Employee assistance programmes.
• Free fruit in the office.

KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

Our Recruitment Process:

At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview.
• Organising a time and location that best suits you.
• Allowing additional time for the assessment and interview.

We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self. On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.