Rapid Response Officer

About the Role

Base Location: New Forest or Salisbury

Salary: £33,063 - £38,404 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

What is the Role?

As a Rapid Response Officer (RRO) for supply restoration, you will ensure that you lead by example, operate safely, delivering the optimum performance against set targets including: Customer Interruptions, Customer Minutes Lost and Customer Satisfaction.
You will ensure all safety, quality, technical and commercial requirements are met whilst providing world-class customer service.

What do I need?

To be considered for this role, we would love you to have:

1. A formal qualification in Electrical Engineering; 11kV SAP status would also be advantageous but is not a necessity.
2. Demonstrable experience of operating on an LV Distribution network and familiarity with Operational Practice.
3. Ability to promote and engage on safety matters at all levels and contribute towards a high-performing safety culture within the team.
4. Managerial experience, demonstrating how you lead, develop and do the right thing.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare and much more. View our full benefits package on our careers site.

Next Steps

All applications should be submitted online. If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Robert on 01738 341105.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.