Rapid Response Officer

About the Role

Base Location: Isle of Wight
Salary: £33,063 - £38,404 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Onsite

We are looking for a Rapid Response Officer to join our team on the Isle of Wight. As a Rapid Response Officer (RRO) for supply restoration, you will ensure that you lead by example, operate safely, delivering the optimum performance against set targets including: Customer Interruptions, Customer Minutes Lost and Customer Satisfaction. You will ensure all safety, quality, technical and commercial requirements are met whilst providing world class customer service.

What do I need?

To be considered for this role, we would love you to have:

1. A formal qualification in Electrical Engineering; 11kV SAP status would also be advantageous but is not a necessity.
2. Demonstrable experience of operating on an LV Distribution network and should be familiar with Operational Practice.
3. It is essential that you are able to promote and engage on safety matters at all levels and contribute towards a high performing safety culture within the team.
4. Managerial experience, demonstrating how you lead, develop and do the right thing.

About our Business

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change? We're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more. View our full benefits package on our careers site.

As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on 01738 351698.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.