Quality Support Partner

Maria Mallaband Care Group Ltd; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job description

Quality Matters … join the quality team and support homes and the people living in them to have a great quality life.

A new and exciting vacancy has arisen for a dynamic Quality Support Partner to join the Quality team at MMCG.

The successful candidate will support specific services in a designated area in North London, Buckinghamshire, and Milton Keynes.

The post holder will be part of the quality team and adopt a hands-on practical approach to delivering positive improvement and change within a service.

The main function of the role is to be deployed into a service which requires care support to achieve quality-focused outcomes, such as coaching staff on medicine management, writing and evaluating person-centred care plans, and supporting the management of individual care needs.

As a Quality Support Partner, you'll deliver warm, empathetic, and respectful care and support across an allocated group of care homes. On a practical level, you will support the homes in completing identified actions generated from internal audits. The post holder will report to the Head of Quality Excellence.

Our ideal Quality Support Partner will have the following skills and values:

• Care Practitioner / Senior Care Level – holding NVQ 3 as a minimum
• At least 2 years in a Care Home setting is desirable
• A practical, 'hands-on' approach – working on the floor guiding, coaching, and training staff
• Strong organisational skills
• Sound knowledge of regulatory standards and statutory requirements in a care home setting, and of improvement methods with the ability to guide, coach, and practically empower services to implement change
• Experience of conducting checks of medications, care plan completion, and staff observation – adopting the principle of showing the person, watching the person complete, and providing feedback
• Experience in supporting others to manage a shift through delegation and allocation of staff
• Exceptional communication skills, both written and verbal
• Experience of developing links with healthcare professionals and external organisations
• Full UK Driving Licence
• An ability to work flexibly to the needs of the service and organisation

Working with us will result in some excellent rewards & benefits including:

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs, 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality, etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Personal car leases via salary sacrifice**
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Flexible working patterns
• Cycle to work scheme**
• Recommend a friend
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague National Living Wage.

This role comes with a competitive salary and car allowance.