Quality Lead - Patient Experience and Complaints

An exciting opportunity has arisen for a Quality Lead in Patient Experience and Complaints to join our Quality Governance Team.

This is an important, challenging and rewarding role with responsibility for providing leadership and expertise across the Trust for the process of complaint handling, response and resolution and for driving the patient experience agenda. Key to this role is ensuring that findings and outcomes are presented in a meaningful way to drive learning and improvement across the organisation.

Experience in delivering the complaints and patient experience agenda, managing staff and leading organisational wide projects is essential. You will have excellent verbal and written communication skills, be good at decision-making and planning and have the ability to develop and motivate staff to achieve appropriate outcomes.

This role will drive the complaints and patient experience agenda, setting the strategic direction through effective leadership. The role includes leadership and management responsibility for the Assistance and Complaints and Patient Experience Team, to ensure they achieve key objectives within the Trust’s patient experience and complaints agenda.

You will champion and engage staff in learning from patient insight across the Trust, including learning from excellence, identifying opportunities for improvement and turning insight into action. You will work closely with divisions to ensure that themes and trends from all sources of patient insight are incorporated into the overall patient experience profile and contribute to improving services.

Interviews will be held week commencing 05 May 2025. Exact date to be confirmed.

CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care. Our People Plan shows how and why Chesterfield Royal Hospital is a great place to work.

To help us achieve our mission together, our 'Together as One' strategy and our ‘People Plan’ ensures everything we do aligns to our Trust strategic priorities, all whilst following the Trust's ‘CARE values’: Compassion, ambition, respect and encourage.

The Trust is an equal opportunities employer. We welcome applications from all sections of the community, irrespective of age, race, colour, religion, belief, disability, nationality, ethnic origin, sexual orientation or marital status, carer status, social and employment status, HIV status, gender reassignment, political affiliation, or trade union membership.

Everybody is to be treated with dignity and respect; and we aim for our workforce to be representative of the population we serve and the wider community from which we recruit.

For further details / informal visits contact: Name: Vikki Develin Job title: Quality Delivery Manager Email address: v.develin@nhs.net Telephone number: 07341137452