Quality & Governance Manager

The Quality Manager will play a key role in the delivery of the quality and governance programme. This role requires individuals who are driven, ambitious and passionate about the provision of high quality, safe and effective care to offenders with a desire to influence and work in close partnership with clinical and managerial staff.

Main duties of the job

The post holder will be based at HMP Wandsworth and will work as part of the Forensic & prisons directorate, and work closely with senior managers at both HMP Wandsworth and HMP/ YOI Isis to provide support to the clinical team and external partners, commissioners and offender groups. The post holder will lead on the delivery of and implementation of offender health compliance review visits utilising the ethos of intelligent monitoring, triangulating information across all domains of quality.

About us

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We're Kind
• We Listen
• We Care

Job responsibilities

Key responsibilities will be to support the London Prisons clinical teams to ensure robust systems for quality and governance is in place. The post holder will support the delivery of quality in relation to patient safety, clinical effectiveness and patient experience. The post holder will provide support to the teams by leading specific quality improvement programmes and contribute to key areas of governance, including the strategic development of quality and governance.

• To ensure that the public and offender voice and needs are at the centre of service and development projects.
• To understand and apply the principles of data management and analysis to all aspects of work, interpreting and translating this into meaningful information to monitor and drive improvement.
• To manage own workload, accepting projects against agreed criteria
• To work collaboratively with other stakeholders towards the promotion of shared ideas of governance, quality and benchmarking.
• To ensure that opportunities are taken to influence the future development and shape of national standards, reviews and studies.
• To contribute to the Trusts organisational learning agenda by communicating any lessons learned during the process of assessment under the relevant regulatory frameworks.
• To support and lead the delivery of external regulatory requirements
• To work with leads to monitor action planning and implementation of action plans.

  IMPORTANT INFORMATION, PLEASE READ:

  All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

  You will need to provide:

  Proof of right to work documentation

  Proof of ID, needs to include 1 photographic ID

  Proof of address documentation

  Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

  Address History:

  5 years address history will be needed.

  Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

  Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

  In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

  If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person Specification

Education/Qualifications

• Educated to degree level or equivalent experience
• Clinical Governance, Audit or Quality knowledge acquired through training and experience
• Project management qualification or equivalent experience such as PRINCE2 or MSP (Managing Successful Programmes)
• Evidence of continuous professional development

Experience

• Minimum of 2 years management experience working with a prison setting
• Experience of working in the NHS and/or in a mental health environment
• Experience of prioritising and managing own workload to meet tight deadlines.
• Experience of managing change/ improving processes and systems, including formulating change plans.
• Experience of co-ordination and planning of complex information improvement projects.
• A breadth of project experience and capability.
• Experience of reporting and presenting to teams

Skills, Abilities & Knowledge

• Understanding of clinical governance or other quality improvement approaches
• Understanding of current NHS priorities
• Understanding of the various areas of clinical governance and quality, such as clinical risk, use of information, clinical audit, service user involvement, clinical effectiveness, clinical risk management, and human resources.
• Ability to undertake formal presentations to senior management teams and other large professional groups.
• Well developed decision making skills and the ability to make judgements from a range of options.
• Ability to pay attention to detail and work to tight deadlines.
• Ability to use own initiative and act independently within line manager defined parameters. Confident in working without close supervision.
• An enquiring mind and a track record in probing and challenging information and delivering innovative solutions
• Must be numerate and able to provide statistical data clearly and accurately.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.