Quality Governance Lead

Job Summary

An exciting opportunity has arisen within the quality team at Teldoc. We are looking for a qualified Advanced Clinical Practitioner (ACP) who can combine a clinical role with senior management responsibilities. This is a dynamic and evolving role. You must have a strong focus on continual quality improvement.

The post holder will work closely with the Director of Quality & Governance to provide support to the Clinical Governance and Quality Agenda within Teldoc. To provide visible, professional clinical leadership that promotes the values of care, compassion, and respect for patients, carers, and staff.

Main Duties of the Job

Duties include maintaining active engagement with clinical staff, assisting in staff induction, performance reviews/appraisal, and leading on designated clinical areas.

About Us

The role is based at any of the six Teldoc practices, but you may be required to provide cover at the Priorslee and Shifnal sites, so you must be able to travel.

Job Responsibilities

General

Promote & maintain high standards of clinical care

Provide line manager support to NP, Paramedic, and ACP team

Maintain active engagement with clinical staff, assisting in staff induction, performance reviews, and appraisals

Quality & Governance

Participate in the conduction of clinical audit, reporting findings.

Ensure consistent clinical protocols are in place across the organisation, conducting regular reviews to ensure they remain relevant

Lead on designated clinical areas, such as early cancer diagnosis

Provide support in the management of clinical complaints, promoting a culture which encourages clinicians to review practice

Lead on Significant Event Analysis to identify and disseminate learning

Attendance at Quality Governance meetings

Risk Management

Assist with ensuring the organisation meets and maintains the requirements of Care Quality Commission

Assist in the management and investigation of incidents, sharing lessons learned

Other

Maintain own skills in quality, governance, audit, and risk management

Undertake such duties as may be delegated to the post-holder from time to time

Person Specification

Skills, Knowledge and Experience

Essential

• Excellent IM&T skills (Word, Excel)
• Sound understanding of Risk Management
• Excellent verbal and written communication skills
• Ability to communicate effectively and engage a multidisciplinary team

Desirable

• Knowledge of clinical research processes, including legislation and governance

Experience

Essential

• Previous managerial experience
• Involvement with Quality Governance processes and clinical audits

Desirable

• Experience of complaint handling

Qualifications

Essential

• Registered Nurse / Paramedic
• PgDip / MSc qualification in Advanced Clinical Practice

Desirable

• Evidence of Quality Improvement related study

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

UK Registration

Applicants must have current UK professional registration. For further information please see.