Quality Governance Facilitator - Medicine

Surrey and Sussex Healthcare NHS Trust; Redhill; On-site; GBP 60,000 - 80,000; Full time

Job description

Job summary

We are looking for a motivated individual to join our Medicine Division Governance Team. Educated to degree level or with relevant previous experience, the post holder will manage the resolution of complaints to provide a professional and comprehensive service to patient and staff accessing the complaints system, supporting the provision of the highest quality patient care and experience through personal actions and continuous improvement.

The post holder will also have the opportunity to support the Risk & Governance Manager to ensure that the Medicine Division and wider Trust delivers in all areas of patient safety, risk and governance that includes clinical incidents, serious clinical incidents, complaints and clinical audit.

Applicants will need to be well organised, efficient and have a facilitative and supportive style of team working. They will require effective communication and interpersonal skills, enabling them to develop positive working relationships with clinical and administrative staff at all levels in the Trust.

Applicants will need proven IT skills in Excel, Word and PowerPoint and have an understanding of databases. They will also need high level written skills to produce reports and letters.

Whilst primarily responsible to the risk and governance manager for Medicine, the post holder will be expected to manage their own workload, have a flexible approach to competing priorities and meet regular deadlines.

Main duties of the job

For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.

About us

We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as 'Outstanding' and we are one of the best performing Trusts in England:

• Winners of Health Service Journal Acute Trust of the year award 2021.
• National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
• We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.

Job responsibilities

Once you understand the requirements outlined in the advert, please ensure your application clearly reflects where you match them including any examples you would like to highlight.

Person Specification

Criteria

Essential

• Evidence of a good standard of written English appropriate to the role
• A complete and accurate application
• Suitability for role evidenced in supporting statement
• Evidence of essential experience for role
• Meet the essential education/qualifications required for the role
• Hold the necessary mandatory professional/clinical registration
• Evidence of the Trust values and behaviours
• Evidence of any other essential criteria outlined in the person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey and Sussex Healthcare NHS Trust
Address

East Surrey Hospital

Canada Avenue

Redhill

RH1 5RH

Employer's website