Quality Customer Liaison

Major Talent; Crewe; On-site; GBP 30,000 - 38,000

Job description

Quality Customer Liaison

Crewe

Major Recruitment is working alongside a leading global automotive business in the Midlands, which is looking for a Quality Customer Liaison.

As a Quality Customer Liaison, you will be based at the customer assembly plant to act as a key customer contact for any quality concerns and act as an interface between manufacturing plants to provide feedback on these issues. You will also support with any issues relating to delivery/sequencing.

Key Responsibilities of a Quality Customer Liaison

• Liaise with customer Quality Engineers/Technicians to understand concerns and, where appropriate, locally act on concerns or feedback concerns to PCSB for resolution.
• Identify quality concerns and, where appropriate, negotiate acceptance or arrange for quarantine, return, or rework of parts.
• Ability to recognize and define defects and to give feedback information to manufacturing plants for corrective actions.
• Understand quality boundary standards, including colour match standards and, where necessary, train/appraise others in their use and implementation, e.g., customer personnel such as production line, inspector associates, etc.
• Support 8D corrective action investigations into related quality concerns.
• Generate reports for any stock containment actions.
• Support customer PCPA type meetings where appropriate.
• Assist in any delivery/sequence issues and feed back to PCSH Logistics/Planning.
• Provide daily reporting in agreed format back to PCSB.

Skills required to be a successful Quality Customer Liaison

• Proven experience in tier one or OEM automotive.
• Able to work without supervision.
• Experience working in a quality role with an automotive supplier.
• Ability to work as part of a team or on own initiative.
• Ability to work to deadlines.
• Excellent attention to detail.
• A client-focused approach to service delivery.
• Excellent communication skills.
• Competent IT skills.

What is in it for you?

• Salary up to £38,000.

Major Recruitment is an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract, you will find our staff professional and courteous and our interview process straightforward.

INDBD