Quality & Compliance Manager - 5626

Job Title: Quality & Compliance Manager

Salary: £28,800 - £37,425

Location: Cambridge (hybrid working – onsite for a minimum of 2 days a week)

Contract: Permanent, full time (35 hours per week)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

An exciting new opportunity has arisen within the growing Quality & Compliance team! This team is responsible for ensuring that our 1100+ exam centres across the globe operate effectively and within our regulations. We do this by providing clear instructions for centres, identifying, managing, and monitoring centres' non-compliance, safeguarding our products against cheating, and responding to security incidents. We collaborate closely with global teams within Cambridge English to support our compliance functions and meet our regulatory obligations.

About the role

The Quality & Compliance Manager role plays a key part in protecting the reputation and validity of Cambridge English assessments globally. Working as part of a team, you will contribute to the monitoring of our centre network, ensuring that the regulations you will help define and communicate are followed. Your work will also include candidate and centre malpractice, the compliance of our centre network with specific rules on speaking tests and helping to ensure that we meet our regulatory obligations.

As a Quality & Compliance Manager you will:

• Manage centre-facing instructions and regulations, including the creation of new instructions and the review of current ones, whilst ensuring consistency of approach across documents and our centre support site.
• Become a subject matter expert on speaking test delivery and centre compliance requirements related to speaking tests.
• Make key decisions within the malpractice process to identify cheating at candidate or centre level, whilst working within specified guidance.
• Monitor the Cambridge English centre network globally, using established data to determine poorly performing centres, identifying and communicating to centres any improvements required and making decisions about centre status.
• Respond to emerging issues to identify root cause, potential solutions and take actions accordingly.
• Support Cambridge English projects and product development as a compliance expert.
• Supervise the work of others on occasion, but not manage anyone directly.

About you

Qualifications:

• Educated to Level 3 (A-Level or equivalent) is essential.
• Degree level or equivalent is preferable, but not required.

Experience:

• Experience of working within an exam centre or the qualifications sector would be beneficial.
• Experience in a similar compliance-based role would be beneficial.
• Experience of quality, compliance or project management is desirable.
• Experience managing or supervising processes or people is desirable.

Skills:

• Ability to communicate effectively in person, in writing and comfortable presenting to groups.
• Ability to prioritise own workload, competing tasks and meet high pressure deadlines.
• Ability to create effective relationships with challenging external customers, and supporting internal stakeholders on compliance matters.
• Proficient in MS Office and able to learn internal systems.
• Ability to work under own initiative and to perform as part of a closely-knit team.

The ideal candidate will also have the following attributes:

• Flexible and a positive attitude towards change.
• Commitment to getting it right for external customers and internal stakeholders.
• Proactive approach to solving problems and implementing improvements.
• Confidence to travel abroad on centre visits, if required.
• Commitment to high standards of quality and excellent attention to detail.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays.
• Private medical and Permanent Health Insurance.
• Discretionary annual bonus.
• Group personal pension scheme.
• Life assurance up to 4 x annual salary.
• Green travel schemes.

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being Wednesday 5th March 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place on Friday 14th and Monday 17th March 2025.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers, and researchers across the globe – for the benefit of individuals, society, and the world. Sharing our mission will inspire your own growth, development, and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background, and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.