Quality Assurance & Operational Excellence Specialist

Flagstone Group LTD; London; On-site; GBP 40,000 - 80,000

Job description

Quality Assurance & Operational Excellence Specialist

London

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're passionate about driving operational excellence and ensuring quality in a fast-paced environment. You thrive on identifying improvement opportunities, streamlining processes, and collaborating with diverse teams. You're a detail-oriented problem-solver with a knack for data analysis and a commitment to continuous improvement.

What you'll do:

• Design, execute, and assess quality assurance programs to enhance transaction operations.
• Lead operational excellence initiatives using Lean methodologies and Six Sigma frameworks.
• Conduct data analysis and reporting to identify areas for improvement and track performance metrics.
• Provide training and guidance on best practices to ensure compliance and maintain high-quality standards.
• Collaborate with cross-functional teams and stakeholders to drive process improvements and support strategic objectives.

What you'll bring:

• Expertise in Quality Management Systems (QMS) and process improvement frameworks.
• Strong analytical and problem-solving skills, with a focus on performance metrics analysis.
• Proficiency in data analysis and reporting, with the ability to translate insights into actionable improvements.
• Experience in the fintech or financial services industry.
• Experience in change management and a commitment to continuous improvement.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working possibility)
• £1,000 annual learning bursary
• Home working kit, for when you're not in the office
• Access to our platform, at no cost
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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