Quality Assurance Officer - FinCrime

We're Capital on Tap

Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?

We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

This is a Hybrid role, the Quality Assurance team work from our Cardiff Office 3 days per week. Please note, your first 3 months will be 5 days a week whilst you carry out training. You will need to be within a commutable distance from the Cardiff Office.

Quality Assurance Officer at Capital on Tap

The Quality Assurance Officer will be responsible for keeping our Financial Crime team and controls effective, without compromising customer experience.

You will conduct regular quality checks against the performance of our team and the operation of our procedures, providing ongoing feedback and training.

1. Conduct regular reviews on onboarding rules, customer screening and actions taken by the FinCrime team
2. Conduct regular reviews on monitoring alerts, periodic reviews and actions taken by the FinCrime investigations team
3. Provide ongoing feedback and monitor the progress of team members against performance metrics
4. Identify training gaps and provide structured training to promote growth and development within the FinCrime team
5. Develop and build out quality assurance processes across our FinCrime function, against high internal and regulatory standards
6. Use our QA data to bring continuous improvement to our policies, procedures, and training

We're Looking For

Required skills:

1. Prior experience in a QA or trainer-related role
2. Experience making independent risk-based judgements on fraud or AML investigations
3. Strong understanding of Financial Crime regulations, responsibilities, and risks faced by Capital on Tap
4. Ability to communicate feedback effectively to team members, and build action plans to help drive their progress
5. A critical eye and strong attention to detail. You enjoy working efficiently and in a demanding, high volume environment

Diversity & Inclusion

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks

Salary range - £28,000 - £30,000 DOE

Private Healthcare including dental and optician services through Vitality

Worldwide travel insurance through Vitality

Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)

Salary Sacrifice Pension Scheme up to 7% match

28 days holiday (plus bank holidays)

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

6 free therapy sessions per year

Dog Friendly Offices

Free drinks and snacks in our offices

Interview Process

1. First stage: 30 minute Google Meet interview with a Talent Partner to assess Values.
2. Final Stage: 60 minutes CV overview with hiring manager in person. Then you'll meet with some of the team to assess team fit, 30 minutes.

Excited to work here? Apply!

If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)