Quality Assurance Coordinator , Cabling Infrastructure & Technologies

DESCRIPTION

Amazon Cabling Infrastructure & Technology is a growing and innovative global team that design and implements ICT infrastructure to support Amazon's portfolio of corporate offices. Operational excellence is at the forefront of our approach, raising the bar across all aspects of the project delivery process to provide our customers with a seamless IT delivery experience.

The primary remit of CIT is to design and implement enterprise Information and Communications Technology (ICT) infrastructure to support typical Amazon corporate offices, while at the same time having flexibility to accommodate unique Amazon subsidiary (e.g., Amazon Studios, Twitch, Amazon Robotics, etc.) requirements as necessary. CIT also drives global ICT design and engineering initiatives, as well as ICT continuous improvement projects.

As an ICT Build Quality Assurance Coordinator within CIT, you will have oversight of Amazon's global corporate ICT infrastructure during the execution phase of a corporate office build. The role will be responsible for traveling to project sites to assure that Amazon's Low Voltage Contractors (LVC) have completed all projects tasks in line with the statement of work (SOW). This includes, but is not limited to validating that MDF/IDF network infrastructure (i.e. routers, switches, servers, PDU's & UPS) and ancillaries (i.e. racks & patch panels) are installed, labeled, and patched in accordance with contract documents (i.e. TSOW, T-series drawings & patch schedules). Furthermore, you will own review/archiving of LVC weekly status reports, change orders, risk/issue tracking, and project deliverables, such as test results, and as-builts to name a few.

The position requires working knowledge in a wide variety of building types and systems (both the design of such systems and also installation and maintenance standards). Candidates must be capable of auditing and inspecting these standards for compliance, verify defects, generate punch lists, report and generate remediation plans, identify and respond to risks and high-priority issues rapidly, effectively action and close all customer complaints and defects, and socialize (both written/verbally) with key stakeholders. This position will be part of a fast-moving business unit, where everyone on the team needs to be entrepreneurial and work effectively in a collaborative environment.

As a member of this global team, you will engage with key stakeholders across various disciplines. You will work with multiple stakeholder teams to ensure the ICT infrastructure is fit for purpose, and ready for commencement of network device commissioning activities. The role will also require engagement with third party ICT design consultants, and management of Low Voltage Contractors (LVC).

You are the right person for this job if you have a solid end user focus and a passion for producing high-quality deliverables. You must be a self-starter and a critical thinker to deliver results with an intense curiosity and drive for learning. You must demonstrate the ability to efficiently plan and prioritize deliverables and resources across multiple projects and working groups. This position requires you to manage stakeholder expectations, schedules and scope. You must exhibit bias for action, and not rely on others to show you the path forward. You are the right person for this position if you take ownership of your work, and challenge the status quo.

This is an opportunity to leverage and grow your existing experience in an innovative and highly collaborative environment where the results of your efforts will directly impact Amazon and its customers.

Key job responsibilities

1. Collaborate with internal and external stakeholder teams to facilitate deployment of ICT infrastructure to include telecom spaces (i.e. MPOE, MDF, IDF), pathways, horizontal/backbone cabling, OSP cabling, racks, and network equipment.
2. Attend project meetings as necessary to review progress and track room ready.
3. Review LVC weekly status reports.
4. Review ICT design consultant onsite observation (OSO) and QA reports during the execution phase of projects.
5. Conduct site visits at various stages of the execution phase to review LVC quality, adherence to ICT specifications, as well as to identify opportunities to version existing design and subsequent product selection.
6. Audit and inspect the network hardware installation & room ready standards for compliance, verify defects and generate punch lists.
7. Report and generate corrective action/remediation plans.
8. Review LVC Risk & Issue logs.
9. Identify and respond to risks and high-priority issues rapidly, effectively action and close all customer complaints and defects.
10. Timely and concise communication (both written/verbally) with key stakeholders.
11. Update internal reporting tools to communicate progress to key stakeholders.
12. Develop, track, and report project metrics as necessary.
13. Encourage continuous improvement by conducting and documenting LVC performance reviews, identifying root cause trends and submitting Lessons Learned to mitigate future recurrence.
14. Support new Product Introduction activities that improve infrastructure quality, reduce cost and installation time.
15. Track and review post project documentation (i.e. test results, As installed drawings, Warranty) to achieve project closure.
16. Travel 50+% to review in-flight projects, and attend Amazon business meetings as necessary.
17. Participate in vendor Quarterly Business Reviews.
18. Contribute to continuous improvement initiatives, process efficiency, building of tools & standardization.

BASIC QUALIFICATIONS

• Industry experience with Information and Communications Technology (ICT) design.
• Industry experience of working with fiber optic components, cabling including racking & stacking, and interconnect products, technologies and standards in a corporate environment.
• Industry experience in QA methodology and tools.
• BICSI Technician Certification or internationally recognized equivalent.

PREFERRED QUALIFICATIONS

• City & Guilds 3667 Communications Cabling & Networks.
• Certified Network Infrastructure Technician (CNIT).
• Certified Network Infrastructure Design Professional (CNIDP).
• Certified Telecommunications Project Management (CTPM).
• Project Management Professional (PMP) certification.
• Certified Associate in Project Management (CAPM).
• 5+ Years' experience in delivery and coordinating corporate office fit outs from design concept through to deployment/construction and close out.
• Ability to find creative and innovative solutions to reduce spend, while maintaining and/or improving quality, reliability, or maintainability.
• Possess excellent verbal and written communication skills, attention to detail, and maintain high quality standards.
• Ability to simultaneously work and manage multiple projects, prioritize & consistently deliver results in ambiguous, complex, and fast-paced environment.
• Experience in communicating with end-users, technical teams, and senior management to collect requirements, articulate features, technical designs, and strategy to name a few.
• Experience of Revit, Auto-CAD, Bluebeam or other Computer Aided Design Tools.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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