Quality Assurance Administrator (External Quality Assurance)

Overview

Contract: 12 months Fixed-term

Location: Hybrid / Quorum Business Park, Newcastle upon Tyne

This is a hybrid working role, so you’ll need to be able to work from our Head Office once a week

Hours per week: 37

Salary: £23,124

About the role

We’re excited to be looking for a Quality Assurance Administrator to join our External Quality Assurance team.

You’ll support the team in delivering a first-rate customer experience, providing timely and effective administrative support across the External Quality Assurance team. You'll support with allocating External Quality Assurers, processing new centre and additional product applications, supporting with data cleanse activities, and supporting our national training events.

How you’ll make an impact:

• Ensuring accurate, efficient delivery of External Quality Assurance processes to ensure delivery of exceptional customer service
• Proactively identifying areas of external assessment paper non-compliance and proactively following those up to successful closure
• Co-ordinating team activities including scheduling meetings, appointments, customer visits and co-ordinating training and events
• Maintaining accurate records (e.g., CRM, RAID logs, etc.), generating reports and completing QA checks on assessment records
• Ensuring the accurate and timely upkeep of our secure storage facilities (may require an element of manual handling)

We’d love to hear from you if you offer the following:

• Excellent communication skills, both verbal and written including excellent grammar and spelling
• Experience in using various office applications and software such as Excel and Outlook
• Proven data entry skills
• Strong organisation and prioritisation skills and the ability to maintain a high standard of accuracy
• Ability to co-ordinate multiple tasks, events and diaries, so experience of working in a busy administrative role is essential

What will we offer you in return?

Below are just some of the fantastic benefits we’ll offer you to support you both professionally and personally. You can also visit our Benefits page which covers financial, physical and mental health support, time off and your development.

• Annual leave starting at 25 days and increasing up to 30 days with length of service
• 8 bank holidays and an additional 3 days off during the Christmas closure
• YOU celebration day to celebrate your birthday or another life event
• YOU hour allowing you one hour per month to spend time on something that promotes your wellbeing
• Learning and Wellbeing fund of up to £200 per year
• £400 towards any NCFE accredited qualifications per year
• Up to 20 Volunteering hours per year
• Flexible working culture with a hybrid working approach
• Early finish on a Friday at 4:30pm to start your weekend early
• Health cash plan through Westfield to claim towards health costs such as dental and optical
• Tech and Home scheme with savings at Currys and IKEA
• Employee Assistance Programme with a confidential helpline and access to face to face and telephone counselling
• Pension of up to 9% employer contribution when you contribute 3%
• Death in service payment worth 4 x your salary

How to apply

Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.

Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.

Closing Date: Monday 3 March 2025

Interview Date: Monday 10 March 2025

Equality, Diversity and Inclusion (EDI) statement

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.