Quality and Improvement Officer

Enable; Scotland; On-site; GBP 25,000 - 45,000

Job description

Community Development & Social Enterprise

Disability

Equality & Law

Health

Housing & Homelessness

International Development

Learning

Local

Local Infrastructure Organisation

Older People

Other

Social Care

Youth

If you have an account on Goodmoves you can shortlist jobs you are interested in.

As our Quality and Improvement Officer, you will lead the development and implementation of our quality framework across Enable Works. You will be central to maintaining high standards in all aspects of our delivery, ensuring we provide consistently excellent services that demonstrate real and measurable impact.

Your role is about enabling teams to understand and achieve quality. You’ll do this through regular auditing, collaborative coaching, insightful feedback, and working closely with managers and staff across the department.

You will:

• Design and deliver a programme of quality audits and compliance checks.
• Work with managers to identify areas of strength and improvement.
• Lead our approach to demonstrating and evidencing impact using data, reporting, and lived experience.
• Define and embed what “quality” looks like across the department.
• Champion the Supported Employment Quality Framework and ensure fidelity to its standards.
• Support managers and teams to translate findings from quality activities into meaningful action and learning.
• Actively contribute to continuous improvement through service reviews, evaluations, and learning loops.
• Develop and manage effective monitoring systems that uphold quality, compliance, and learning.

You will also have direct line management responsibility for:

• Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
• Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.

You will be accountable for:

• Delivering an annual quality and compliance work plan.
• Upholding and embedding national and internal quality standards.
• Ensuring key staff are supported to interpret and use quality data.
• Maintaining robust compliance with contractual obligations.
• Supporting the professional development of staff through coaching and mentoring.
• Acting as a critical friend to managers and delivery teams.
• Leading our reporting on quality assurance and service improvement.

Contribution to strategy:

• You will play a key role in shaping the quality and impact of Enable Works’ programmes and services. Through strong analysis and leadership, you will support our strategic goal to be recognised as a national centre of excellence in inclusive employment practice. Your work will help us define success, demonstrate value, and stay accountable to the people we serve.

About You

The skills you will bring.

We really need you to have these:

• A strong understanding of quality assurance and compliance in a service setting
• Experience in conducting audits or service reviews
• Ability to analyse and present data in meaningful ways
• Confidence in coaching and supporting colleagues to improve practice
• Excellent communication and organisational skills
• An understanding of what drives quality and impact in services
• Familiarity with performance frameworks, standards or compliance requirements
• Experience of managing staff and supporting professional development
• A collaborative and solutions-focused approach

Why?

We need you to bring these skills because our ambition is to deliver services that are consistently excellent, transparent and impactful. Your ability to lead on quality will give our teams the clarity, confidence and support they need to maintain high standards in every aspect of their work.

You will help us move beyond simply meeting targets- to understanding and evidencing what really makes a difference for the people we support. Your insight and expertise will help shape our culture of learning and continuous improvement, where quality is everyone’s responsibility and where we work together to deliver better outcomes.

We would love it if you also had these:

• Knowledge of Supported Employment principles or similar person-centred approaches
• Experience working in employability or third sector services
• Understanding of staff development and adult learning

Why?

These experiences would give you helpful context for the work we do and the people we support. An understanding of person-centred approaches and the wider employability landscape in Scotland will help you get to grips quickly with our goals and ways of working. Experience in learning and development would also support your role in equipping our staff to deliver quality services.

But if you don’t have these yet, that’s absolutely fine. We’re more interested in your values, your approach, and your ability to grow into the role- so please don’t be put off from applying.

About Us

At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.

We also have an excellent range of staff benefits on offer including but not limited to:

• Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
• Employee Assistance Programme
• Cycle to Work Scheme
• Season Ticket Loans

Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.

Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.

Quality and Improvement Officer
Postcode: ML1 4UF