Quality and Compliance Manager

Quality and Compliance Manager, Knowsley.

I am recruiting a Quality & Compliance Manager for my client in Knowsley.

The ideal candidate will lead the continuous improvement of product quality and ensure business-wide compliance across all areas. This key role will involve implementing and managing processes, certifications, and supplier compliance while driving quality improvement initiatives across the business.

Overview of the role:

1. Develop and implement Standard Operating Procedures (SOPs) across all departments.
2. Lead quality and continuous improvement projects, working with teams across the business.
3. Ensure all products meet clearly defined quality standards, supporting teams from Sales to Distribution.
4. Collaborate with Purchasing to improve raw material quality and create Material Purchasing Specifications (MPSs).
5. Manage non-conformance processes and ensure corrective actions are effective.
6. Work with Production teams to ensure SOPs are adhered to through audits and education sessions.
7. Analyse product returns and customer service issues, coordinating the internal process to resolve recurring issues.
8. Introduce KPIs and produce regular reports on key quality metrics, such as internal defects, customer returns, and right-first-time (RFT).
9. Become the main point of contact for product quality-related issues.
10. Support Sales and Customer Service with escalated customer complaints and quality-related concerns.

Compliance Management

1. Lead the implementation and maintenance of all required certifications (ISO, FSC, FISP, etc.).
2. Develop and manage procedures to ensure full compliance with internal and external regulations.
3. Oversee internal audits and liaise with auditors, ensuring all compliance documentation is up to date.
4. Manage product testing schedules and identify gaps in compliance.
5. Work closely with Purchasing to ensure supplier compliance with all necessary standards.
6. Monitor and ensure compliance with UK GDPR and other data protection laws.
7. Provide training and guidance on data protection and compliance responsibilities across the business.

Experience & Knowledge Required

1. Proven experience in a Senior Quality and Compliance role.
2. Strong working knowledge of ISO systems and certifications.
3. A degree or equivalent qualification in a relevant field is preferred.
4. Formal training in quality management is advantageous.
5. High level of IT literacy.
6. Experience managing teams effectively.

About you:

You'll have a hands-on approach with a strong focus on improvement and exceptional attention to detail.

A proactive self-starter with a “can-do” attitude.

Ability to work efficiently and accurately in a fast-paced environment.

Strong communication skills, both written and verbal, with the ability to tailor messages for different audiences.