QCS Staffing | Delivery Team Leader | berkhamsted

Delivery Team Leader (DTL)
Quanta part of QCS Staffing, is a successful international recruitment consultancy, established in 1992. Quanta provides specialist Contract and Permanent recruitment services to clients within Life Sciences, Renewable Energy and Data IT industry sectors across the EMEA, Americas and APAC regions with 85% of our business based overseas. We employ over 110 staff at our headquarters based in Berkhamsted, in addition to this we have office locations in the United States of America, Republic of Ireland and the Netherlands.
The role of the Delivery Team Leader
The role of the Delivery Team Leader involves the management responsibility on a daily basis of a team of Delivery Executives in the Life Sciences, Renewables or Data & IT division. To liaise with the Delivery Manager and/or Group Delivery Manager to ensure they are working on the right roles for the business at any given time; ensure search strings are set; to set weekly / monthly objectives; complete monthly performance reviews and offer support / advice with their individual career progression.
Responsibilities, goals and tasks:

• Provide line management to designated Delivery Executives to prioritise assignments in conjunction with GDM, Sales Leadership and Business Winners.
• Work with the Delivery Executives daily to ensure they are achieving their objectives and coach them on calendar management.
• Complete floor walks to ensure Delivery Executives are focused on core business activities and achieving business objectives.
• Oversee candidate searches on the company’s database, job boards and communities of interest.
• Ensure Delivery Executives do not work requirements unless fully qualified and job order forms are used when permitted by the client.
• Ensure all new job requirements are advertised through the job advertisement portal (Idibu) and on social media, deleting adverts once the role is filled.
• Ensure all candidate records on Bullhorn are updated with the most recent CV, including personal details and relevant codes.
• Encourage Delivery Executives to network positively for referrals, including undertaking telephone work during urgent situations.
• Collaborate with the Talent Acquisition Team in recruitment and selection of new hires, attending job fairs when required.
• Become an internal specialist in the use of available training materials.
• Act as back-up to the Business Winning team concerning interview arrangements and managing the interview process.
• Provide post-sales assistance regarding accommodation, travel arrangements, and registration formalities for contingent staff.
• Agree with Business Winners on which placements are managed by Delivery Executives during contracts.
• Record all relevant information within the Company’s CRM system Bullhorn.
• Work with GDM and the L&D team to agree on training agendas and staff development programmes.
• Map staff career progression with DM & GDM to assist with future recruitment needs.
• Monitor and evaluate service levels between Business Winning Team and Delivery Team to improve overall standards.
• Identify new sources of sales/project information and candidate sources with the Business Winning Team.
• Present GDM with probation and promotion proposals.
• Provide an overview of team placement and promotional predictions to DM & GDM.
• Work with DM & GDM to improve delivery processes and maintain standards and productivity.
• Manage transitions from Delivery Executive into alternative business functions positively.
• Develop a system in partnership with Operations & IT for comprehensive analysis of delivery data.
• Foster a success culture based on agreed objectives and customer satisfaction.
• Manage conflict effectively to foster a positive workplace.
• Represent the company with the highest standards of professionalism.
• Track all tasks to ensure issues are addressed promptly.
• Provide coaching and guidance as needed.
• Support the Delivery Team in identifying and presenting suitable candidates to the Business Winning Team.

Behavioural Traits:

• Commitment
• Compliance
• Stress tolerance
• Tenacity
• Team leadership
• Coaching
• Impact
• Interpersonal sensitivity
• Persuasiveness
• Co-operation
• Active listening
• Oral fact-finding
• Oral communication
• Ability to motivate

It is imperative that the Delivery Team Leader embodies the Quanta values in their daily work life.
If this role is of interest to you, please apply now!

JBRP1_UKTJ