Public Safety Lead (Account Manager)

Phoenix Software; Pocklington; Hybrid; GBP 60,000 - 80,000; Full time

Job description

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Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are now looking for a highly experienced Account Manager who can take on the role of Public Safety Lead and build our practice in this space.

What will you be doing?

1. Build and nurture relationships with customers in the public safety field (mostly police & fire departments).
2. Work with new and existing accounts to generate Licensing and Solutions opportunities.
3. Establish trust, understand the customers' business, and work to strengthen the partnership over time.
4. Attend face-to-face customer meetings and conference calls to scope, qualify, and nurture opportunities, and demonstrate the technology to them.
5. Manage the sales pipeline for your account base and report key deals and opportunities to the Divisional Sales Manager when required.
6. Manage a renewals pipeline for all associated clients, ensuring all opportunities to upsell/cross-sell are maximized.

Why you should apply?

At Phoenix, our philosophy is simple - we aim to be the UK's leading IT solution and managed service provider, and that means we recognize that it's our people who are the heart of everything we do.

We do this by providing the encouragement, support, and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

What are we looking for?

1. Proven experience as an account manager within IT solutions with excellent knowledge of the Microsoft product line.
2. Experience within another IT reseller environment.
3. Experience working with customers such as fire & police departments is a big advantage.
4. Experience developing, scoping, and supporting client sales cycles.
5. Demonstrate and build confidence/credibility with customers with a partnership focus.
6. A drive and hunger to build something new and take ownership of this business area.

*This role will require NPPV level 3 clearance*

Practical stuff

Where is the role based?
Our HQ is in Pocklington (YO42), this will be a hybrid role where 2-3 days per week in the office is expected.

How many interviews?
Following a screen with the Recruitment Team, you can expect a two-stage interview process.

What are the benefits?
You can read about the benefits on offer here.

*Important* BPSS Check

As part of our recruitment process, due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check.

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person.

Here's the thing, though - research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the more successful we will be.