Property Services Scheduler

Job Title: Property Services Scheduler

Contract Type: Permanent

Salary: £32,455 per annum

Working Hours: Full Time – 35 Hours

Working Pattern: Monday to Friday

Location: London / Hybrid

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Property Services Scheduler

This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Contribute to the effective completion of works to maximise the use of One Housing properties.

About You

We are looking for someone who:

• Good level IT skills and literacy
• Good communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills

Why Riverside?

One Housing is part of Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working With Us, You’ll Enjoy

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
• Work as part of a high performing team and ensure your actions are supportive of the team being successful.
• Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system.
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs.
• Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress).
• Phoning residents to ensure access is gained for works.
• Work with emergency appointments and resolve scheduling conflicts.
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’s review and contractor payment.
• Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service.
• Ensuring you have the “first time fix” approach.
• Assisting operatives/ supervisors / surveyors.
• Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service.
• Maintaining the team inbox and the CRM cases and answering queries.
• Updating the system with relevant information and create reports for analysis.
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Any other reasonable duties to support service delivery.

Other Duties

• Ensure that responsibilities for Health and Safety are properly understood and discharged as defined in One Housing's Health & Safety Policy, that plans are developed and implemented to deliver the Health & Safety policy and that Health & Safety concerns are promptly and clearly communicated to the appropriate people.
• Comply fully with One Housing Group's policies and procedures including the standing orders and financial regulations.
• Comply with the Equal Opportunities and Diversity Policy.
• Comply with the data protection act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).
• To carry out any other reasonable duties as required.

Person specification

Essential

Knowledge, Skills and Experience

• Good level IT skills and literacy
• Good communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills
• Excellent organisational skills

Desirable

• Ability to scrutinise data and provide recommendations
• Experience of working in the Housing/Property sector
• Aptitude for complex data analysis and report compilation