Property Services Manager

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Role Purpose: Are you an experienced leader in Social Housing with a passion for service development? Residential Management Group is seeking a Property Services Manager to lead our Public Sector Property Management team. You will be accountable for the effective and efficient management of a large and growing portfolio of properties used by Westminster City Council as temporary accommodation for housing applicants. Additionally, you will lead the development of a single homelessness property management service and be responsible for the hostel budget.

Where will you be located?

Working agile between home and site, you'll be conveniently located to visit your developments across London and Greater London within the border of the M25. The role will be site based approximately 2 to 3 days per week with the rest of the time based at home. Infrequent visits may be required to our offices in Victoria, London.

Key Responsibilities:

• Lead the Property Management service to achieve set KPIs.
• Recruit, resource, and manage the team.
• Ensure all properties comply with statute and regulation in terms of their condition and certification.
• Liaise effectively with the Council's Temporary Accommodation Team to ensure swift property letting and timely repairs.
• Develop and maintain relationships with contractors for effective repair and maintenance of the portfolio.
• Manage building safety for residents, staff, and contractors.
• Build relationships with statutory and third sector support organizations to support vulnerable tenants.
• Aim for high tenant satisfaction levels.
• Represent the company at external events and promote the service.
• Manage delegated budgets related to single persons hostel management.

Skills and Experience:

• Minimum 5 years' experience in a Social Housing environment.
• At least 2 years' experience leading a team, demonstrating operational and strategic leadership skills.
• Educated to graduate level or equivalent qualification.
• Strong commitment to providing a customer-focused service.
• Analytical thinking and effective solutions for service development.
• Full UK Driving Licence and access to your own vehicle.

Preferred Qualifications:

• Ability to make decisions independently and collaboratively, supported by factual information.
• Effective performance in highly pressurized environments.
• Professional qualifications with The Property Institute, CIH, or equivalent.

What does RMG have to offer you?

You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays.
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services.
• Sponsorship for study and professional qualifications (up to 4 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on online purchases and take advantage of many exclusive offers!

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [emailprotected].

If you are a recruitment agency please note we operate a PSL and do not take cold calls.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.