Property Services/Maintenance Co-ordinator

Job Description

Property Services Co-ordinator

Location: 446 Fulham Road, London SW6 1DT but required to visit other developments and properties

Responsible to: Director of Tenancy, Stoll

Our client is a small Supported Housing charity for Veterans. The charity has embarked on a Change Programme across its operations so it is an exciting time to join the business.

As a Property Services Co-ordinator, you will provide support across the Tenancy services directorate and consist of the following main areas: repairs, scheduling, compliance, data gathering, and capturing supporting colleagues in all areas of both planned maintenance and responsive operations.

This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works, and other technical projects. You will contribute to the effective completion of works to maximise the use of properties, ensuring that all data is efficiently captured.

• Act as the main point of contact for repairs administration for all customers both internally and externally.
• Proactively manage repairs to ensure that works are completed within targets and keep customers informed.
• Work with internal teams to ensure workflows and work orders on the system are functioning effectively.
• Actively participate in working groups and act as the lead for Property Services in “getting the process right.”
• Arrange appointments, follow up, close jobs, and manage invoicing.
• End-to-end repairs management, including first line invoice processing.
• Contribute to repairs monitoring, taking appropriate action to ensure that expenditure is within budget and tracked.
• Work closely with all departments and colleagues to ensure a seamless first-class service.

Skills and experience:

• Prior experience of delivering repairs and maintenance services.
• Experience working with multiple agencies/organisations to resolve problems.
• An understanding of property maintenance issues.
• Accountable for own work and seeing cases through to completion.

About you:

• Excellent IT skills and literacy.
• Excellent communication skills, both oral and written.
• Self-motivated, resilient, assertive, and confident.
• Solution-focused with strong negotiation skills.