Property Manager (Lettings)

POSITION | Property Manager

REPORTING TO | Senior Property Manager (Lettings)

HOURS OF WORK | 9.00am to 5.30pm

HML Richmond DIVISION | HML Lettings

QUALIFICATION LEVEL | Level 3 Award in Residential Lettings (or equivalent)

Company Profile

HML Lettings is part of the Vegner Group of Companies, established in 1991. With over 30 years' experience, the business specializes in the management of blocks of flats and offers related services such as insurance broking, lettings management, surveying, company secretarial, and concierge staff provision. The group has revenues of approximately £31m and over 650 employees, with 180 based at clients' buildings. We also administer the employment (payroll and HR support) for an additional 150-200 staff employed directly by our clients. Headquartered in Romford, the group operates from 18 locations across England, primarily in the Southeast.

Role Profile

Assist the Senior Property Manager to provide a full professional Lettings service for a portfolio of residential clients.

Main Duties and Responsibilities

1. Arrange the marketing, viewings, and showing potential Tenants around properties.
2. Select responsible, reliable Tenants with supervision of Senior Property Managers.
3. Carry out relevant checks to confirm prospective Tenants have the 'Right to Rent' within the UK as set out by the Right to Rent/Immigration Act 2014, ensuring compliance to avoid penalties.
4. Upload Reference Forms for potential Tenants/Guarantors onto the Homelet System and track progress of the reports.
5. Prepare 'move in pack' for all new Tenants, including typing up Tenancy Documentation (AST's, Guarantor Forms, Inventories, and Standing Orders) and issuing these to Tenants.
6. Write/respond to Clients and Tenants as required or directed by Senior Management.
7. Lodge new ingoing Tenant's deposits with the Deposit Protection Service.
8. Advertise properties through all available channels, including Social Media posts, Leaflets, and Photography.
9. Liaise with Insurance companies and Landlords on any insurance claims.
10. Ensure inspections are regularly undertaken, and action points are raised.
11. Forward copies of Inspection Reports to Clients as required.
12. Receive telephone enquiries from Tenants regarding maintenance issues, identify minor building defects, and instruct approved contractors.
13. Maintain annual Gas Safety, Smoke & Carbon Alarms, Energy Performance Certificates, Legionella testing, PAT testing, and 5-year Electrical Installation Condition reports to comply with current legislation.
14. Obtain competitive quotations from contractors for required works.

Profile/Skill Set

The ideal candidate will display knowledge and experience of the following:

1. Lettings experience with a strong work ethic.
2. Well-developed interpersonal and oral communication skills.
3. Interpersonal skills and customer focus.
4. Ability to work on own initiative.
5. Good literacy and numerical skills.
6. Diplomacy and ability to prioritize workload under pressure.
7. Clean driving license.
8. Proven track record with excellent employment references.
9. Well-developed customer service, communication, writing, and listening skills.
10. Able to professionally resolve conflicts that may arise.
11. A working knowledge of Microsoft Office packages.
12. Knowledge of the deposits procedure.
13. Saturday working may be required with a day off during the week.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any protected characteristics under the Equality Act 2010. We encourage applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.