Property Insurance Claims Subrogation Team Lead

Property Insurance Claims Subrogation Team Lead

Tuesday, January 24, 2023

Company Overview and Culture

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

Job Description

The Property Insurance Claims Subrogation Team Lead will lead, monitor and supervise the Captains and Activity Owners. The Team Lead will motivate the team, and promote positive communication while demonstrating flexibility. They will assist the Property Manager in decision making, process changes, and accountability of Captains and Activity Owners. Specific qualities to ensure success within the organization are as follows:

Responsibilities

1. Manage day to day activities, such as scheduling.
2. Delegate tasks to team members to reduce delinquency.
3. Handle customer complaints from clients or members.
4. Conduct training of newly hired team members or enhance competencies of existing members.
5. Field questions and concerns to provide support and improve knowledge base of the team.
6. Provide and implement process improvements.
7. If necessary, work files to maintain throughput/backlog consistency.
8. Back up for Property Manager where necessary.

Competencies

1. Maintain a positive relationship with the team.
2. Think critically about process improvements.
3. Demonstrate ability to handle pressure environment while maintaining calm demeanor.

Qualifications

1. Understanding of Subrogation and Insurance concepts.
2. Recommended 2 years insurance experience.

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