Property Client Case Handler

Property Client Case Handler

Certain Advantage is hiring for a Property Client Case Handler based in Altrincham. The role is on a permanent basis on a hybrid basis.

The Company

We're working with a business that's a leading legal client based in Altrincham. If you're looking to be part of a forward-thinking and supportive law firm that values its people, then this is a great entry-level opportunity where you can build a career.

The Role:

We're looking for an enthusiastic and proactive Property Client Case Handler to support the conveyancing team in providing excellent service to clients. If you thrive in a fast-paced environment and have strong organisational and communication skills, this is the role for you!

Key Responsibilities:

• Handle escalated file issues raised by clients or developers.
• Update the breach log and follow up on outstanding documents for files where the fee earner is no longer with the firm.
• Audit files as requested by developers, clients, or as part of the quarterly performance review process.
• Co-sign files for exchange, ensuring both individual and company files are properly processed.
• Manage historic file requests and inquiries on cases where the original handler has departed, including addressing post-completion issues affecting registration or property sales.
• Maintain the Staff Database with current team details and assigned developers/sites.
• Handle anti-fraud restriction calls.
• Provide cover for the New Build Admin Team Manager.
• Oversee the allocation of tasks in the manager's shared and tech in-boxes.

Salary: £30,000-£35,000 DOE plus quarterly bonus. Hybrid available after a period of training.

The Individual

We're looking for people who have:

• Minimum of two years' experience as a case handler with a focus on new build files.
• Proven track record in team management, including effective delegation and performance oversight.
• Solid technical knowledge of new build processes.
• Demonstrated ability to investigate and resolve issues on files.
• Exceptional customer service skills.
• Proficiency in using Proclaim or similar case management software.
• Experience in managing and nurturing relationships with developers.