Project Support Officer

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The success of this project is expected to deliver key improvements for our patients including:

1. Improved quality of care for patients through holistic symptom management, enhanced communication between patients, improved coordination between hospital and primary care services and future planning.
2. Reduced length of stay through avoidance of non-elective crisis admissions and supporting planning for end-of-life care, which includes the setting patients will be cared for in.

Main duties of the job

To provide project support, administrative leadership and stakeholder engagement to deliver a high quality, comprehensive project support service as part of the delivery of a haemato-oncology integrated Palliative Care service. This role will sit within the Symptom Control and Palliative Care team. The post holder will be responsible for their own workload, including having responsibility for coordinating project tasks, updating project documentation and dealing with project stakeholders, patients and multi-disciplinary teams. They will support data collection and reporting as part of this project.

Key responsibilities include providing comprehensive administrative support, managing and analysing data, and generating reports to aid in decision-making and progress through the project against project deliverables. The project support officer will monitor and track patient pathways relating to the project and act as a liaison between various stakeholders, facilitating effective communication and addressing any queries.

Detailed job description and main responsibilities

• To provide all administrative support to the project team and be a central point of contact and resource for staff and patients.
• Receive and manage incoming communications on behalf of the team using own initiative to ensure items are prioritised and appropriately dealt with.
• Liaise and coordinate project activities with other internal and external hospital personnel, plus 3rd parties including external contractors.
• Use tact, diplomacy and persuasive skills in order to resolve conflicting pressures and issues within the project.
• Resolve complex and non-complex project and patient queries independently, professionally and efficiently.

Person specification

Qualifications

• Pre-degree diploma, NVQ level 4 or equivalent.
• AMPSAR or equivalent.

Experience

• Substantial experience working within office administration.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, and Access.
• Significant experience of common office processes, such as maintenance of diaries and arrangement of meetings.
• Confident in liaising with internal and external colleagues, with ability to take clear and accurate messages and ensure they are passed on appropriately.
• Experience of working as part of a team and in isolation.
• Experience in working with multidisciplinary teams and internal and external stakeholders.
• Experience of managing others.
• Knowledge of patient administration systems.
• Minute taking.
• Experience of working on projects in a supporting role.

Skills

• Experience of managing busy diaries.
• Ability to provide administrative support to committees and meetings.
• Experience of Microsoft Windows packages to include word processing, Excel, database and PowerPoint.
• Ability to organise and prioritise workload.
• Ability to prepare reports and presentations.
• Ability to display tact and diplomacy to interact at all levels of the organisation with a variety of people and situations.
• Attention to detail and accuracy in production of work.
• Ability to work unsupervised, using a high level of initiative.
• Ability to work to deadlines and in a pressurised environment.
• Must be a Team player.
• Understanding of patient confidentiality and data protection regulations when using patient information.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.