Project/Program Manager

Project / Program Manager

Description

The Fraud team is part of Global Brand Security within our client's legal team. Our mission is to protect the Clients Brand by proactively identifying, investigating, and preventing fraud and non-compliance with our client's products worldwide.

Our client investigates companies and individuals who commit service warranty, sales, and discount fraud.

The Test Purchase Project coordinator is the regional lead for all Test Purchases activities. He/she plays a key role in interfacing between the investigative vendors used to operate the purchases and the various Stakeholders who are part of the Test Purchase ecosystem.

Key responsibilities:

1. Funnel the test purchase requests from all stakeholders
2. Manage the communication with the vendors
3. Maintain master worksheet with purchase results
4. Chase purchases not progressing
5. Identify records associated with the serial numbers purchased
6. Report purchase results to stakeholders
7. Audit authentication accuracy performed by vendors
8. Constantly seek to improve and streamline the process

Key skills:

1. Proficiency in Microsoft Office, Teams, Sharepoint, and web browser tools
2. Excellent interpersonal and communications skills, including presentation, reporting, and consulting
3. Excellent analytical skills and proficiency in using analytics software tools
4. Demonstrated ability to perform under pressure in complex situations
5. Excellent project management skills, including planning, execution, and implementation
6. Strong business and financial acumen

Additional Responsibilities:

Leads internal project to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing. Manages corporate and third-party vendor efforts to plan, build and implement solutions to internal problems and issues.

Applies advanced subject matter knowledge to complex business issues and is regarded as a business matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.

Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers.

Qualifications:

First Level University degree. 7+ years in project management roles or in like roles/businesses. Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies applicable to project management. Speaks with authority to most layers of depth related to project management methods. PMP Certified.

If you are interested, please Apply.